Program Manager (Contract Engineering Operations)- Remote

Do you like words, building stuff, and organizing large and complex contract ecosystems so that your fellow team members feel supported and enabled? The PS Contract Engineering Program Manager will be responsible for the development and maintenance of the professional services contract operations tools, processes, and enablement required across the various PS functions.  You’ll collaborate with team members across the globe to drive best practices in support of PS business processes and strategic improvement initiatives. We are looking for an individual who has professional services automation and operational knowledge in supporting the day-to-day PS business.

Responsibilities:

• Partner with PS product leads and subject matter experts to develop and document technical language supporting delivery scope that maps to the Splunk product suite, Portfolio strategy and delivery offerings.
• Establish and communicate roadmap for contract integration of product updates in alignment with corporate roadmap.
• Coordinate roadmap and updates with product practices, field delivery, and contract operations teams.
• Document and manage product portfolio task library for product implementation.
• Document and support build of dependent delivery collateral mapping to contract scope language.
• Identify and lead field enablement on product portfolio task library updates.
• Coordinate monthly and quarterly release cycles with IT and other business partners on product task library integration into CLM tool.
• Manage communications of CLM and product task library release updates.
• Facilitate and partner with CLM decision review teams.
• Partner with stakeholders on CLM enhancement requests and system design changes.
• Coordinate and support CLM UAT aligning to monthly and quarterly release cycles.

Desired Skills and Experience:

• 8+ years of working within Professional Services, and have a strong understanding of PS operational practices within an enterprise software and/or cloud-based services company
• 6+ years of working directly or indirectly with enterprise software implementation and integrations
• 6+ years Professional Services Automation tools experience
• 8+ years of managing projects and programs in a corporate setting
• Excellent interpersonal and influencing skills as well as excellent verbal and written communication skills
• Ability to simultaneously consider business challenges from multiple perspectives (e.g. customers, employees, partners)
• Problem solving, creative thinking, time management and strong organizational skills
• Practical experience managing multiple, high-impact priorities simultaneously, with minimal supervision
• Bachelors or Master’s degree preferred
• Working knowledge in Salesforce, Conga/Apttus contract management, Tableau, SAP

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 We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.