Beverage Manager

POSITION SUMMARY

The incumbent in this position is responsible for managing the beverage operation for the Spokane Tribe Casino, including casino and restaurant bars, service bars, and cocktail service to ensure profitable operation and the achievement of customer service goals. The Beverage Manager will be responsible for ensuring all Beverage Team Members (Bartenders and Floor Servers) are working toward our Mission Statement of delivering exceptional guest service.

JOB RESPONSIBILITIES:

• Hire, train, motivate, evaluate, and manage beverage and related management staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives. Be liquor Board certified as trainer.
• Ensure that exemplary customer service standards are maintained by all levels of staff to ensure guests are receiving the best possible experience.
• Monitor daily scheduling process to ensure appropriate staffing levels to maintain customer service levels and profit goals.
• Responsible for holding team to maintain required levels of sanitation, cleanliness, and organization of work areas.
• Responsible for all beer, liquor and wine inventories and purchasing.
• Monitor and evaluate all department daily activities in order to ensure the successful day-to-day management of all beverage and related operations.
• Establish department standards, guidelines, and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of beverage and related function.
• Evaluate performance of beverage outlets by measuring guest satisfaction, volume, revenue, and cost in order to implement necessary changes to allow the most successful operation of services and fulfillment of company objectives.
• Advise organization in beverage-related issues, such as the planning of special events, in order to provide the expertise needed for successful implementation of plans.
• Perform Manager on Duty role when needed, assisting in management decisions in the Casino.
• Other duties as assigned.

JOB QUALIFICATIONS:

• High school degree or equivalent, with business related college courses preferred.
• Five years of beverage operations background in a multi-outlet or casino environment with at least three years in a supervisory capacity.
• Knowledge of gaming industry and strong public relations skills required.
• Must be able to communicate effectively with Guests, Team Members, Colleagues and Management.
• Must be able to efficiently use a computer and the MS Office suite to include: Outlook, Excel and Word.
• Must be willing to teach, encourage, train and mentor our Spokane Tribal Members.
• Must be able to handle cash accurately.
• Must be familiar with food, beverage, and wine service.
• Must be experienced with responsible alcohol service and awareness.

HIRING PREFERENCE:

It is the policy of the Spokane Tribe of Indians to grant preference in employment to Qualified Indian Applicants and to provide special consideration to Qualified Spokane Tribal Member Applicants, Qualified Spouses and Qualified Descendants. The Spokane Tribe utilizes the following Preference Tiers when considering Qualified Applicants to fill vacant positions within the Spokane Tribe including tribally owned enterprises, casinos, and governmental programs.

Tiers:

1. Enrolled Spokane Tribal Members
2. Spouse of Spokane Tribal Members
3. First line Descendants of Spokane Tribal Members
4. Members of other federally recognized Indian tribes
5. Other Applicants

At-Will Employment: Employment with Spokane Tribe Casino is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Spokane Tribe Casino. Drug Testing: The Spokane Tribe Casino is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates will be subject to a background investigation.