Customer Service Representative

Join Our Team - Immediate Openings Available!

Are you passionate about sports and providing exceptional customer service?

Sports & Sports, a leading sporting goods and screen-printing company, is currently seeking enthusiastic individuals to join our team as a Customer Service Representative

Job Summary:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include answering customer inquiries, resolving issues, and ensuring customer satisfaction.

General Duties:

• MUST BE ABLE TO WORK WEEKENDS AS NEEDED: (Sat 10a-4p Sun Noon-4p)
• Must be available to work Mornings/Day Shift & Early Evenings

Our hours of operation are:

Monday-Friday 9am – 6pm

Saturday 10am – 4pm

Sunday Noon – 4pm

• Communicate with customers via phone, email, & chat to answer any inquiries
• Take new orders on custom items & specialty services such as Embroidery & Letterman's jackets
• Perform outbound calls to inform customers their order is complete and ready for pickup
• Transfer sales calls and inquiries to the appropriate department or salesperson.
• Analyze customer needs and provide appropriate solutions or recommendations
• Communicating customer requests & order information to other employees & departments such as , Art/Design, Embroidery/Sewing & E-Commerce.
• Provide excellent phone etiquette by maintaining a professional and friendly demeanor at all times
• Collaborate with other team members to ensure efficient and effective resolution of customer issues and requests

Position may also include secondary duties such as:

• Heat Pressing apparel and other items
• Inventory tracking and re-stocking
• Sorting items and cutting out Cad-Cut lettering for customer orders
• Closing Process (balancing cash drawer, closing of retail storefront, finalizing daily paperwork, securely closing the building)

Qualifications:

• High school diploma or equivalent required; college degree preferred
• Previous experience in customer service or a related field is a plus
• Excellent verbal and written communication skills
• Providing hands-on customer service within the retail sales floor (helping customers with sizing and fitment of apparel and shoes)
• Basic knowledge of local schools, teams and organizations is preferred but not required. (Madison, Geneva, Conneaut, Jefferson, Edgewood, Lakeside, St. John, Perry & Pymatuning Valley)
• Ability to effectively sell products or services to customers
• Basic computer skills needed to operate the front register (will train)
• Ability to multitask, prioritize, and manage time effectively
• Demonstrated ability to work well in a team environment
• Willingness and ability to learn sports-related products and options to provide adequate service to both new and existing customers.

Benefits:

• Competitive salary based on experience
• On-the-job training is provided
• Opportunities for career advancement within the company
• Employee Discounts on merchandise and services
• Staff events such as luncheons
• Flexible and supportive management

We are currently seeking candidates for a part-time position, with the potential for advancement to full-time employment or progression to other roles within our company reflected by job performance and company need. We are committed to providing opportunities for growth and development for our team members. If you are looking for a dynamic work environment where your talents can thrive and opportunities for advancement abound, we encourage you to apply.

About Us:

Established over 40 years ago, we proudly offer top-quality & affordable sporting goods, spirit wear & apparel. With specialty services such as Screen Printing & Embroidery, we blend experience with innovation to outfit athletes & teams with premium gear. We proudly operate in 2 retail locations - Ashtabula and Madison. Our Ashtabula location opened in 2009 and is now our current base of operations. This gave us the opportunity we needed to combine our screen works, embroidery and retail sporting goods operations all under one roof. Our showroom is full of top brands from sporting gear to specialty items.

"If you play ball, we've got it all!"

To Apply:

If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for the position by emailing your resume to sportsnsports1@gmail.com or apply within at:

Sports & Sports

3600 N Ridge Rd. E. Ashtabula, OH 44004

Phone: (440) 998-4664

Find us on social media!

Instagram - https://www.instagram.com/officialsportsnsports

Facebook - https://www.facebook.com/sportsnsportsoffical

Join our team today and make a positive impact on our customers' experiences!

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• This is easy - keep it simple. What do you value most about your life, and why?

Work Location: In person

Salary : $12 - $15