What are the responsibilities and job description for the Customer Service Representative position at Sporty's Pilot Shop?
Company Description
Sporty's, a leading e-commerce retailer in the aviation and home industries, has been providing high-quality products for over 60 years. With an experienced staff, we are committed to developing unique products and backing them with personal service. We have a unique understanding of our markets and strive to offer our customers the best value.
Role Description
This is a full-time role for a Customer Service Representative at Sporty's Pilot Shop located in Batavia, Ohio. As a Customer Service Representative, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. Your day-to-day tasks will include answering customer inquiries via phone, email, and live chat, promptly resolving issues, and providing a positive customer experience.
Qualifications
- Customer Service Representatives and Customer Support skills
- Strong commitment to integrity and customer satisfaction
- Knowledge of providing excellent customer service
- Understanding of creating a positive customer experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Attention to detail and problem-solving skills
- Experience in the aviation industry is a plus