What are the responsibilities and job description for the Assistant Director of Guest Experiences position at Spring Hill Camps?
We are looking for an Assistant Director of Guest Experiences. If you have a passion for understanding customers and like to work with a high performing team at a ministry that serves over 55,000 young people a year, we want to talk to you. The Assistant Director of Guest Experiences ensures the safety of guests and strives to deliver an outstanding SpringHill experience to campers, retreat guests, parents, partner churches and other guests who utilize our Michigan overnight property.
Reports to
Director of Activities and Guest Experiences
Key Relationships
Overnight Experience director, Assistant Director of Activities (MION & INON), Director of Young Adults Experiences
Key Job Functions
- Provide excellent customer service in a fast paced, ever-changing environment and ensure that guests have a high quality SpringHill experience. This includes summer camp, programmed retreats (winter teen retreats, family experiences, and custom guest groups)
- Plan and execute custom retreats for guest groups.
- Contract and invoice groups that align with SpringHill’s guest group pricing
- Assist in securing new guest groups to meet financial goals for the ministry
- Assist in the recruitment of summer staff from September – May each year
Experience and Qualifications Requirements
- Commitment to the mission and ministry philosophy of SpringHill
- Bachelor’s degree preferred or two years working in camping ministry
- Self-starter with the ability to work unsupervised for extended periods of time performing tasks independently
- Ability to exercise judgement and make good, sound decisions
- Provide fun and engaging experiences for all SpringHill guests and campers
- This job requires you to work nights and weekends as needed.
- Complete other duties as assigned by the Activities and Guest Experience Director.
Responsibilities & Working Conditions
- Must have a vehicle and valid driver’s license for required travel
- Ability and willingness to actively travel recruiting on college campuses from October to May (approximately 25-30 days)
- Must be able to lift, bend, and twist
- Ability to push and pull loads
- Must be able to lift frequently up to 50 lbs.; occasionally 50-100 lbs. with assistance
- Good hand-eye coordination