What are the responsibilities and job description for the Care Manager, On-Call position at Springwell?
On call during standard business hours only- Monday-Friday 9am-5pm.
POSITION DESCRIPTION
The Care Manager On Call responds to incoming calls from consumers, family members and community professionals when their primary Care Manager is unavailable during standard business hours. CMOC must actively listen to callers, have excellent communication skills and be empathetic. CMOC routinely corresponds with other internal/external professionals to effectively triage callers’ needs and resolve urgent situations.
QUALIFICATIONS
- Bachelor’s Degree preferred. Degree in human services preferred.
- Experience working with computers, telephonic communications, entering data, and running reports.
- Previous call center or customer service experience preferred.
- Previous social service experience preferred.
COMPANY PROFILE
At Springwell, we are dedicated to our mission. For more than 40 years, our staff has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.
We are also committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each, and every member of our staff. At Springwell we are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.
Throughout the COVID-19 pandemic, Springwell has remained open and operational. We have continued to provide in-home services to individuals in a safe manner based on our consumer directed philosophy. We have also created a hybrid work model for staff that seeks to balance the needs of the agency with flexibility for staff.
We believe in and are looking for new staff who embrace:
- Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
- Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
- Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.
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