Associate Director - Process Excellence
Job Posting for Associate Director - Process Excellence at Sprinklr
What You’ll Do:
Regional Process Engineer would be part of the team driving the Operational Excellence culture/thinking throughout Sprinklr. As an ambassador of LEAN and other Operational Excellence methodologies, you will lead & execute strategic and tactical initiatives delivering efficiency & true value to clients.
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Implement processes that deliver improvement toward 100% conformance to customer requirements
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Drive rigorous metrics related to the balance score card to evaluate performance and drive reduction in variability/defects in critical business processes.
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Build relationships with other divisions in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
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Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention
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Manage the Quality and Lean Six Sigma strategy to facilitate continuous implementation of client projects consistent with established industry standards, government regulations and customer requirements.
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Ability to drive performance in line with strategy and strong leadership with cultural fluency
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Ability to motivate, counsel, and constructively deal with people at all levels - Visioning
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Expertise in continuous improvement
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Knowledge of process transformation, and risk management.
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Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.
Who You Are & What Makes You Qualified:
- 10 years of related experience in a professional role with a bachelor’s degree / 8 years with a Master’s degree / 3 years with a PhD; or equivalent experience
- Any Industry certification will be a plus
- Sig-Sigma Black Belt Trained or Certified with relevant experience in AI and RPA
- LEAN six sigma project experience
- Experience in Business Transformation
- Knowledge of lean concepts and process
- Strong communication and presentation skills
- Strong ability to influence
- Ability to think and drive strategic initiatives across a large span of operations
- Able to adapt and operate effectively in ambiguous or rapidly changing environments
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