What are the responsibilities and job description for the WalkMe Business Analyst position at Sprinklr?
WalkMe Business Analyst – WalkMe Experience Needed
At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale.
At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building. It is core to who we are as a company.
Our company is powered by people and by software. It is crucial to our organization that employees and software work together seamlessly, to drive operational efficiency, ensure productivity, and manage costs. This individual will help to design and implement Sprinklr’s digital adoption initiatives, to ensure that our organization is getting the most out of our digital assets. As a Digital Adoption Implementation Analyst, you will be responsible for helping the business strategically drive adoption and engagement with our enterprise software used by employees. You will work closely with stakeholders throughout the organization to develop and execute a holistic strategy based on value and impact with a strong focus on employee experience.
What you’ll do:
- Manage the implementation of WalkMe’s digital adoption platform across Sprinklr’s enterprise software, including customer relationship management system, learning management system, knowledge management system, recruiting, and travel and expense applications.
- Assess needs and use cases from internal stakeholders, quickly design impactful and creative solutions in WalkMe, measure results using WalkMe Insights, and iterate and improve to drive optimal outcomes
- Collaborate with internal stakeholders to ensure timely delivery of digital adoption content readiness, communications and training
- Present, share and educate internal stakeholders on digital adoption use cases for their applications
- Stay on top of new features and functionality rolled out by third party vendors to ensure best in class
- Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
- Measure and evaluate the impact of WalkMe content against KPIs set forth to drive ROI back to the business
- Collaborate with both WalkMe Account Manager and Support to ensure timely deliverables and KPIs are met
Who you are and what makes you qualified:
- Must have verifiable WalkMe builder experience, with familiarity of HTML (specifically j-query), CSS, and/or JavaScript to configure digital adoption content
- Skilled writer to produce engaging content for employees
- Proficiency in GSuite and Slack is a plus
- Able to translate complex programs into simple terms to facilitate discussion and decision-making for internal and external stakeholders
- Detail-oriented, able to track projects with many moving pieces and keep teams on track to deliver against aggressive timelines
