Strategic Services Consultant

Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, can deliver quickly, and loves working in a fast-paced environment.
Our Professional Services team provides the consulting services that complement our products from on-site consulting to solutions development to implementation assistance. Sprout Social develops and delivers social media engagement, advocacy, and analytics solutions for more than 30,000 leading brands and agencies around the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. These businesses rely on Sprout to create stronger relationships with their customers through social media.
If you have in-depth working knowledge of social networks (in particular Facebook, Twitter, Instagram, YouTube, Pinterest, and LinkedIn), have an understanding of social media strategy for large organizations as well as have excellent presentation and communication skills, we'd love to talk with you!
Qualifications
These are the minimum qualifications that our hiring team is looking for in this role:

• 2 years in social media strategy, professional services, or customer facing roles in SaaS
• Experience in training and in navigating a software platform
• Project management experience

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
• Experience presenting to large groups in remote and in-person settings
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understanding of all components of a software sales process and customer lifecycle
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

Within 1 month, you will…

• Experience Sprout's in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout's approach to helping customers see social differently
• Meet with your Professional Services peer mentor and gather learnings to implement into your role.
• Get to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams.
• Shadow Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field.

Within 3 months, you will…

• Build connections with members from other teams through active networking and community building
• Fully understand our Services offerings, from delivery to project management to reporting.
• Develop a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers.
• Lead services projects (with peer mentor support) and clearly communicate results and deliverables to customers.

Within 6 months, you will…

• Have your first performance conversation with your manager, where you'll discuss your accomplishments in your role and work together to build goals for your professional growth
• Independently manage and deliver all types of Services projects.
• Become a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months, you will…

• Become a go-to resource for the Professional Services team and the larger Sales & Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven't even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
About Sprout Social
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team's shared belief in Sprout's mission promotes a culture of openness, empowerment and fun.
We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago's Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. For those that prefer an office setting, this role may be based in our Chicago or Seattle locations. If you prefer to work from your home, we can accommodate that for many locations across the United States. We are not set up in all states, however, so please take a look at the drop down box in our application to see whether your state is listed.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
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Job Type: Full-time