IT SERVICE DESK ASSOCIATE

We Still Love Hospitality!

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!

We are seeking a Service Desk Associate to join our team! The Service Desk Associate is the first point of contact for staff, owners and guests seeking technology help. As a Service Desk Associate, you will:

• Provide level-one technology support: troubleshooting hardware, software, performing installations and upgrades in-person, via phone and with remote tools.
• Use ServiceNow, Office365 tools and internal processes to triage and escalate tickets to the appropriate resource, record technical issues, and contribute to the departmental knowledge base.
• Create and decommission user accounts and process access requests for Spruce Peak applications and systems
• Assist with technology ‘onboarding’ for new colleagues: help with questions around passwords and Multifactor Authentication, general computer usage
• Assist with deploying and refreshing computers for Spruce Peak colleagues
• Install and update software on colleague computers, to meet the requirements of various departments and maintain Hyatt and Spruce Peak standards. Participate in data gathering and audit tasks as directed for monthly, quarterly and yearly compliance processes.
• Participate in recurring operational tasks, projects, and department initiatives by working independently to complete assigned tasks
• Other duties as required by the department or Spruce Peak

This role may participate in a rotating 24x7 on-call schedule for critical or urgent incident response, and weekend work may be required as needed.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.

The Perks (vary by hours committed):

• Paid Time Off

• Heath Benefits - after 30 days!

• Winter- Ski Pass to Stowe Mountain Resort

• Summer- Golf Membership to Stowe Country Club

• Complimentary and discounted stays at Hyatt Hotels worldwide

• Onsite Fitness Membership

• Employee discounts at the Spa & Restaurant Outlets

• 401(k) Matching

• And much more!

Learn more about Spruce Peak and everything else we have to offer here!

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Proud diversity advocates and EOE.

• High school diploma or equivalent required. Minimum 6 months experience in customer service, technology support or related work experience.
• The successful candidate will be detail-oriented, have a professional demeanor and excellent communication skills, and work with minimal supervision.