Hardware Product Analyst

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

The Hardware team designs, builds, and delivers the tangible connection to Square to help our customers understand and engage with our products wherever their business takes them. We started by making the Square Reader; the simple and universal way to connect a billion credit cards to the smartphone in your pocket. Since then, we’ve extended to brick and mortar sellers with a full suite of handheld and countertop point-of-sale solutions.

The Hardware DS & Analytics team is looking for a product analyst to bridge our data and our business, helping our business partners find patterns and make decisions. In this role, you will work closely with hardware product managers, hardware engineers, and our hardware marketing team to help make data-driven decisions and ensure that our sellers are having a seamless experience.

You will:

• Bridge Square’s hardware data and the Hardware org’s business by extracting value from Square’s hardware data and educating stakeholders on usage & interpretation.

• Use analytics tools & principles to help partners across the hardware org understand product usage, and its relationship with Square’s financial performance.

• Problem-solve day-to-day questions related to analytics and data.

• Own large-scale workstreams related to business analytics including pricing, audience, demand, promotions, customer segmentations, customer value, marketing performance, and other analytics informing product roadmap.

• Develop thoughtful and robust measurement systems providing a window into Square’s business.

• Communicate analysis and decisions to business partners and executives in verbal, visual, and written media.

• 2 years of experience working in a technical business analytics role.

• Advanced SQL skills and experience.

• Experience working with dashboarding tools such as Looker or Tableau.

• Experience exploring and understanding large, complex datasets & data systems.

• Experience working and communicating with technical and non-technical partners, including Product Managers and Product Marketing Managers.

• Experience maintaining a backlog and performing independently.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.