Business Analyst

POSTED ON 8/31/2020 CLOSED ON 10/16/2020
SR Technics Switzerland Ltd. Jobportal Hired Organization Address Boca Raton, FL Full Time

Job Posting for Business Analyst at SR Technics Switzerland Ltd. Jobportal

Business Analyst

The Business Analyst owns the commercial processes related to the CRM application “Salesforce” and acts as the bridge between the business and IT to gather, analyze and evaluate business needs, and to translate them into value adding CRM system solutions and processes.

The Business Analyst governs the CRM related processes and content in Salesforce, working closely with internal customers and the 3rd party CRM development / support team.

Your tasks

  • Govern Salesforce acting as single point of contact for the business, IT and 3rd party CRM development / support teams
  • Leverage Salesforce to deliver value adding business solutions that best support the global organization and user experience
    • Gather, evaluate and verify business needs from internal customers
    • Develop and advise on value adding enhancements of Salesforce
    • Define solution in close cooperation with IT and the 3rd party CRM development team
    • Monitor development of solutions and perform acceptance tests
    • Roll-out and users training
  • Ensure that projects and enhancements are delivered on time, cost and quality
  • Take accountability to ensure adherence with compliance policies and procedures, standards and regulations
  • As pivotal point between business and 3rd party CRM development / support team, provide day to day end user support, troubleshoot issues and assist users with best practices
  • Support commercial teams with Salesforce data, reports and CI initiatives

Your profile

  • Master or Bachelor degree or equivalent education
  • Excellence in project management, proven track record of project skills and deliveries
  • Proven analytical, problem solving and presentation skills
  • Solid business process understanding in sales cycle and service management
  • Familiarity and experienced with CRM application “Salesforce” is a clear advantage
  • Passionate about excellent processes and solid solution designs delivering value to the business
  • Strong personality and focus to achieve results
  • Excellent oral, written and interpersonal communication and presentation skills
  • Fluent in English

Your chance

  We offer you an attractive position in a global and dynamic company in the aviation industry. Direct applications will be treated with priority. Applicants must be able to provide or obtain an employment-related visa which allows her/him to work in the US. SR Technics is one of the world’s leading providers of technical solutions to airlines. Through our integrated service solutions we make sure our customer airlines have airworthy aircraft ready and available to fly. To and from any destination. Around the clock, around the globe. REF.CGP/6868
Jürg Schoch

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