What are the responsibilities and job description for the Service Manager position at SR1 Companies?
Service Manager
Come join the TEAM! SR1 Companies is an employee owned company and we are seeking a long term employee that wants to grow their career! Safety, reliability, attitude, and work ethic are very important to us. Prior experience as a Service Manager, Assistant Service Manager or Service Writer in a dealership is required.
We are looking for someone that is excited for growth, works well with others in a high speed environment, thrives on being successful, and excited to represent YOUR company!
Responsibilities consist of, but are not limited to:
- Manage a team of 5-10 Service Technicians, Forklift/Tractor Operators, and Cleaner.
- Coordinate the inspection, prep, repair, and detailing of a large amount of trailers and campers for the Sales Department
- Answer phone calls and assist customers with a wide range of service needs.
- Write up repair orders.
- Implement processes to create better flows of business.
- Facilitate all service-related employee’s scheduling and time off request approvals.
- Audit all service-related employee’s time cards each Monday morning to ensure accuracy and honesty before signing off on them and sending them to HR.
- Respond to all digital service requests and help customers get their problems solved and appointments scheduled.
- Communicate with the General Manager, the Sales Department, upper management, other stores, manufacturers, suppliers, customers, and others via email in a timely and professional manner.
- Track technician productivity and quality.
- Meet with each tech and yard person at least once per week. Listen to their feedback. Coach them to do their best and be quality team members with positive attitudes.
- Hire, fire, and issue warnings as needed.
- Type job descriptions and post jobs on really when they are needing to be filled.
- Interview candidates.
- Bring on and facilitate training for new employees.
- Track weekly and monthly Service Department productivity and profitability.
- Monitor, implement, and enforce safety processes as needed. Ensure proper OSHA compliance. Look out for your employees well being and safety at all times.
- Ensure a clean and organized work environment in the Service Department office, garage bays, and the entire lot.
- Work alongside the yard employees to tackle large scale lot-related projects such as snow removal after big storms and full lot resets.
- Implement processes and inventive plans to generate positive 5-star Google reviews for the Service Department.
- Maintain an overall professional environment in the department.
Pay is:
$80,000 to $130,000 based on experience
Schedule is:
Monday to Friday: 8:00a to 5:00p and Saturday 8:00a to 3:00p during the summer (When working Saturday's, you would have either Tuesday, Wednesday, or Thursday off for that week keeping a 5 day work week).
SR1 Companies offers an excellent benefits package to our employees including:
- Competitive wages
- Medical, Dental, Vision
- 401K with employer match
- Employee Stock Ownership Program options
- Paid Time Off
Benefits:
Group Vision & Dental Plans - Eligible the first of the month following 30 days of employment.
Subsidized Health Insurance - Eligible the first of the month following 30 days of employment.
401(k) Plan with Employer Match - An employee becomes eligible once they have worked 1000 hours, have hit their year anniversary, and have passed one of the two enrollment dates (01/01 or 07/01).
Employee - Employer
- 1% - 1%
- 2% - 2%
- 3% - 3%
- 4% - 3.5%
- 5% - 4%
Paid Holidays (after 90 days of employment):
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Earned Paid Leave - Available after 90 days of employment.
Vacation Time - 40 hours of vacation after one year, eligible to utilize any accrued vacation after 90 days of employment.
Job Type: Full-time
Pay: $80,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- Day shift
Work Location: In person
Salary : $80,000 - $130,000
