Central Dispatch

Questions? Contact our recruiting department at (615)355-1028 Ext 5

We are seeking a passionate leader to join our team at Central Dispatch for SRM Concrete. This is an excellent opportunity for someone looking to make a career change that thrives in customer oriented, fast paced environments.
The Dispatcher plays a crucial role in ensuring the customer's satisfaction in the efficient and effective operation of our concrete plants. This position involves collaborating with multiple concrete plants and working with a team of dispatchers to oversee the ordering process, handle communication with customers, and lead by example towards the goal of excellence. The ideal candidate will possess strong leadership skills and a commitment to upholding the highest standards of safety and quality.

Key Responsibilities:

• Answer incoming calls and communications with customers, always going the extra mile for our customers.
• Collaborate with plant managers, drivers, and sales teams to ensure timely and accurate delivery of concrete.
• Implement and monitor performance metrics to assess the efficiency and productivity of operations.
• Manage customer inquiries and resolve issues related to delivery schedules, product quality, and service.
• Ensure compliance with all safety regulations and company policies, fostering a safe working environment.
• Conduct regular team meetings to review performance, discuss operational challenges, and identify opportunities for improvement.
• Develop and maintain strong relationships with customers, suppliers, and members of the SRM team.
• Participate in strategic planning and budgeting processes, contributing insights to enhance operational efficiency and profitability.

Qualifications:

• Ability to multitask and prioritize tasks, delegating when appropriate.
• Ability to operate or quickly learn a variety of communication systems, executing directions accurately with speed.
• Proven leadership and team management skills, with the ability to motivate and guide a team towards achieving operational excellence.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Excellent communication and interpersonal skills, capable of building positive relationships with team members, customers, and partners.
• Proficiency in various software and Microsoft Office Suite.
• Knowledge of DOT regulations and safety standards is helpful.
• Willingness to undergo SRM’s pre-employment screenings.

About us: SRM strives to be the largest, most profitable construction material company in the country, while maintaining a best-in-class culture.

SRM’s 5 Principles of Service: Safety, Quality, Kindness, Cleanliness, Go-Getter

Why Join Us? Our commitment to our team includes:

• Growth: Opportunities for advancement in a rapidly growing company.
• Home Daily: Enjoy work-life balance with daily home time.
• Competitive Compensation: Hourly pay with eligibility for bonuses and annual raises.
• Exceptional Benefits: Comprehensive benefits package including low-cost medical, dental, vision, STD, LTD, and life insurance, paid holidays, PTO and vacation programs, 401k with $100 match/week, family days, and more!
• Overtime Opportunities: Daily overtime after 8 hours and weekly after 40 hours

Questions? Contact our recruiting department at (615) 355-1028 Ext 5
Candidates will be required to undergo a pre-employment drug screen, SRM’s pre-employment physical, and consent to background checks, including Clearinghouse and MVR checks. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary : $100