IT Support Technician

About SRS Acquiom

SRS Acquiom is a leading disruptor in the financial services technology space with a long track record of consistent growth, profitability, and innovation. Since the Company was founded in 2007, we have had a tremendous impact on how Mergers and Acquisitions (M&A) and Loan Agency transactions are completed globally. Today, SRS Acquiom offers a comprehensive suite of services that include virtual data rooms, escrow, payment administration, shareholder representation, and administrative and collateral agent. This world-class platform has become the go-to solution for many of the world's largest and most successful companies as they manage and simplify complex transactions in the global M&A and Loan Agency markets.

In the 15 years since the Company was founded, SRSA has supported more than 8,600 deals with $1.5T in aggregate value including high-profile transactions such as Coca Cola Corporation's acquisition of Body Armor, Pfizer's acquisition of ReViral Limited, and Intel's acquisition of Granulate Cloud Solutions. In the same time, we have added a blue-chip private equity ownership base, and today we boast an impressive investor base, including Foundry, NorWest, Revolutions, and LMP.

We are looking for extraordinary people to help drive our continued success. If you are looking to join a growing, entrepreneurial environment in an established company, we want to hear from you!

A few benefits our employees enjoy

• Comprehensive benefit plans (medical/dental/vision) starting on day 1
• 401(k) with 4% matching
• Discretionary time off
• Discretionary bonus incentive
• Fitness credit
• Several pre-tax plans (dependent care, transportation, flexible spending)
• Transportation reimbursement for qualified positions
• Benefits reimbursement

IT Support Technician Position Summary

SRS Acquiom is currently seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations.

This team supports an environment of 75% macOS machines and 25% Windows machines.

The ideal candidate will support internal clients, has an understanding of laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environment.

The hourly rate for this role is between $31.25/hr - $36.06/hr ($65,000k - $75,000k / year), depending on level of experience.

This is an on-site and in-person position based out of Denver, CO.

IT Support Technician Primary Responsibilities

• Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices
• Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion
• Perform end-user training on macOS and other company-provided software and hardware
• Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues
• Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities
• Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process
• Engage with vendors when necessary to research issues and determine and implement recommended solutions
• Maintain inventory levels of equipment to facilitate on-boarding process.
• Provision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management system
• Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1
• Maintain employee backup system as part of Disaster Recovery/Backup Plan
• Automate help desk tasks and maintain security profiles via MDM software (JAMF/Intune) for laptops and company smart phones
• Follow documented troubleshooting procedures and standards
• Contribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentation
• Other tasks as assigned

IT Support Technician Required Qualifications & Skills

• Bachelor's Degree preferred, or equivalent combination of education, training, and experience
• Candidate must have a minimum of 1 year experience supporting macOS laptops or desktops in an enterprise environment
• Experience supporting computers running macOS (10.14 to current) and Windows 10, cloud-based email and productivity tools (Office 365 & Google G-Suite), and mobile devices running iOS
• Proven ability to listen respectfully and communicate effectively with non-technical staff
• Computer configuration and application setup experience with equal weight given to Windows and macOS
• Experience installing, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printing
• Experience using centralized management/MDM tools for OS configuration and administration
• Knowledge of basic printer maintenance tasks such as clearing paper jams and toner replacement
• Ability to follow written documentation for tasks and procedures

IT Support Technician Desired Characteristics

• Experience configuring networking switches and firewalls (ie. VLAN assignments, switchport settings, DHCP, firewall policies)Experience configuring cloud apps for Single Sign-On with Active Directory or other SSO provider (ie. OKTA, OneLogin, JumpCloud)
• Experience with Windows Server/Active Directory, Bash scripting for macOS, virtualization, and help desk automation
• Experience working in financial services or legal environments

IT Support Technician Physical Requirements/Special Demands

• Must be available to work standard business hours, and occasional nights/weekends.
• Must be able to work on-site in Denver office majority of time
• Must be able to routinely lift 30 lbs

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without advanced notice.

With respect to its programs, services, activities, and employment practices, SRS Acquiom Inc. assesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation or the provision of auxiliary aids should be directed to Human Resources.