What are the responsibilities and job description for the Junior Support Analyst position at SS&C?
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
What You Will Get To Do:
- Manage the database backup and restore process for QA environments.
-
Manage the deployment process:
- Prepare installation packages for release.
- Run test deployment for every major release (UAT and PROD).
- Deploy / upgrade builds.
- Verify that UAT and PROD deployments are successful and troubleshoot as needed.
- Modify triggers for nightly deployment.
- Requests new builds and remove old ones.
- Manage tenants in QA environments.
- Work with IT as needed for Production and UAT environments.
- Monitor check-ins / GitHub and troubleshoot as needed.
- Run SQL stored procedures or scripts as needed.
- Periodically need to be on call outside normal business hours.
What You Will Bring:
- 1 - 2 years of experience in a technical support role.
- Undergraduate degree in Computer Science / Math or a related subject.
- Must have SQL experience (MS SQL Preferred).
- Advanced level of proficiency in PowerShell/Python/Bash or an equivalent scripting language.
- Must be able to organize and prioritize requests.
- Must be detail oriented, alert, responsive, and amenable to training.
- Strong communication skills, the candidate must be clear and concise.
- A focus on client service. This role is not directly client facing, but everything we do ultimately touches our clients.
- Experience with creating process documentation / drafting SOPs.
- Basic working knowledge of source control systems, preferably Git
- Deployment and QA experience a plus.
Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at
www.ssctech.com/careers
.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
NYC: Salary range for the position: 75,000 USD to 85,000 USD. The successful candidate may be eligible for an annual discretionary incentive compensation award.
Jersey City, NJ: Salary range for the position: 75,000 USD to 85,000 USD. The successful candidate may be eligible for an annual discretionary incentive compensation award.Applications Support Analyst
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