What are the responsibilities and job description for the Sr. Help Desk Technician position at SSI?
Description
- Lead a team of specialists in the implementation and operation of various types of fully integrated computer-based systems.
- Test and operate all phases of the system cycle and components such as: hardware, software, and mass storage devices.
- Operate communications-computer systems, and install, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software.
- Provide Tier 2 technical support to end users as required
- Respond to tickets in Remedy in a timely manner and ensure resolution of all open technical issues as required
- Provide escalation of priority technical issues to next level personnel when appropriate
- Perform troubleshooting of outages, failed peripheral equipment, and system errors to include: printers, cell phones, PDAs, VDI end equipment, and laptops
- Assist users with a variety of technical issues to include: remote/telework connectivity issues and MS Office Suite errors and coordinate with custodian for equipment turn-in
- Reimaging of operating systems, upgrades to platforms, PKI and credential troubleshooting issues and other routine IT maintenance tasks required
- Evaluate state-of-the-art computer hardware and software and its application to support specific requirements and to interface with other equipment and systems
- Will require on-site travel using personal vehicle, company van, company golf cart or another motorized vehicle
Requirements
- Five (5) years of relevant experience, including Windows operating systems
- Must have an Active Secret Clearance
- Must have valid state driver’s license, personal vehicle and proof of insurance.
- Must have DoD 8570 compliant IA and CE certifications to include:
(IA) Security , CySA , CCNA Security, CASP, or CISA and (CE) 98-349 – Windows 10: Windows Operating System Fundamentals, or Certiport IT Support Specialist: Device Configuration and Management.
Other qualifying CE certs include: MCITP, MCDST, MCITP EDST, Bomgar Remote Support Administrator, MCITP EDA, MCSA: WS2016, MCSE: WS2016, MCITP SA: WS2016, MCITP EA: WS2016, MCITP Data Base
SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including: Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law. #CJ
