Revenue Cycle Liaison

Collaborates with the clinical operations and financial leaders within the Liaison’s assigned region(s). He/she serves as the interface between the providers and the operations and finance teams by providing professional revenue cycle benchmarking, analysis, and performance management strategies.

PRIMARY RESPONSIBILITIES

• Monitors the revenue cycle performance of his/her assigned region(s), performs analysis to identify regional or individual physician or other practitioner reimbursement trends, and addresses specific billing and collection questions, bringing them to resolution.
• Coordinates with all operational departments to create new workflows, troubleshoot issues, and resolve inquiries from the his/her assigned region(s). He/she promotes and supports a culture of continuous learning, root cause analysis, and continuous process improvement.
• Promotes teamwork across the network by maintaining positive and productive intra-entity and intra-departmental relationships and utilizing effective problem solving skills.
• Monitors financial and operational performance of assigned region(s) and performs analysis to identify trends and answer specific questions.
• Identifies and solves complex questions and projects in coordination with operational departments and regional ambulatory/clinical operations and finance partners.
• Provides timely, accurate and professional responses to questions and concerns raised by operational departments and regional ambulatory/clinical operations and finance partners.
• Compiles, calculates, tabulates, audits, and verifies information and data. Collaborates with data analysts, IHT, and others as necessary.
• Presents critical messages and complex information and reports to assigned region(s) finance and operations leaders.
• Serves as point of coordination between regional operations and finance leaders and operational units regarding new provider onboarding and enrollment, new service line development, department/clinic roll-out, etc. to ensure all necessary revenue cycle concerns have been addressed prior to implementation, thereby facilitating full revenue capture.
• Conducts denial root cause analysis with team to identify opportunities for error reduction.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree

EXPERIENCE

• Seven years' experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.