Patient Care Coordinator (PCC)

Summary: The Patient Care Coordinator (PCC) facilitates an excellent patient experience and supports clinic operations for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation and supporting clinical and technical staff. Additionally, the Patient Care Coordinator is responsible for maintaining an organized and clean office environment and patient treatment rooms. Essential functions: Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel. Schedules appointments verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR). Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR. Maintains complete patient records in the EMR per company policies. Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission. Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments. Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines. Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas. Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology‐based processes to drive operational efficiencies. Assists in marketing efforts to build relationships with local referral sources. Performs other duties as assigned. Qualifications: Bachelor’s degree in business, regulatory or related field. One to two years of medical office experience using EMR systems. Experience working in the healthcare industry. Work Environment and Physical Demands: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat. Össur is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Founded in 1971, Össur is a global leader in non-invasive orthopedics that help people live a life without limitations. Our business is focused on improving people’s mobility through the delivery of innovative technologies within the fields of Prosthetics and Bracing & Supports. Recognized as a Technology Pioneer by the World Economic Forum, we invest significantly in research and product development—our award-winning designs support a better quality of life for millions of people around the world. Successful patient and clinical outcomes are further empowered via our educational programs and business solutions. Headquartered in Iceland, Össur has major operations in the Americas, Europe and Asia, with additional distributors worldwide. Our Employees Our mission is to improve people’s mobility. Every year, the effort and enthusiasm of our employees leads to many new solutions that make a real difference in people’s lives. Our values – honesty, frugality and courage – are the backbone of our business and we strive to live these values every day in everything that we do. If you are interested in combining your talents and ambition with those of our high-performing teams, please submit your information and resume for review. CLICK HERE to view global opportunities at Össur. If you experience any technical issues please contact: workdaysupport@ossur.com

Salary : $31,500 - $39,900