Front Office Specialist

JOB TITLE: Front Office Receptionist

DEPARTMENT: Front Office

REPORTS TO:  Billing Manager

FLSA STATUS: Non-Exempt

POSITION SUMMARY

Position includes the following but is not limited to:

• Checking in surgical patients and collecting co-pays/consulting patients on forms in surgical packet.
• Obtaining Lenstar measurements during check-in
• Administering pre-operative eye drops
• Assembling and getting patient charts ready for the day
• Checking insurance benefits and calling patients to let them know if they will owe money on date of surgery
• Assisting the Office Manager on the daily operation of the center activities in accordance with Federal, State and SCSC policies and procedures. Participates in direct patient care and maintains a clean, orderly and safe environment. Assists in maintaining medical records and making pre-operative insurance verification calls. Identifies and reports to the supervisor inventory/ supply needs.

PEFORMANCE EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following competencies:

• Critical Thinking – Ability prioritize, plan, and implement patient care within the scope of their practice. Ability to handle stress associated with prioritizing multiple tasks in a fast pace environment.  Above average organization skills.

• Interpersonal / Teamwork- Demonstrates a positive, friendly and courteous manner. Maintains a professional attitude.  Maintains effective communication with patients, families, physicians, and other staff.  Able to effectively work within a team.  Balances team and individual responsibilities.  Recognizes each department’s significance and works appropriately with other departments.  Above average communication skills: oral and written.  Complies with HIPAA regulations.

• Job Knowledge/ Responsibilities -  Performs their duties in an ethical and legal manner within the scope of their certification.  Maintains medical records in an accurate and legible manner.  Has the ability to adhere to work schedule, be organized, manage time effectively and in a cost effective manner.  Participates in continuing education/in-service training as needed, staff meetings, and Q.A.P.I. program.  Ability to work independently and within a group.  Follows directions from management. Actively participates in the development of a healthy work environment.  Assists in training new staff when needed.

• Attendance – Arrives to work area on time and has minimal absences.