BPS Team Lead

**Local Richmond, VA candidates required due to onsite requirement

**This position requires onsite 3 days/ week

Team Lead to provide strong leadership to technical team, fostering a collaborative work environment and provides system administration support of Box enterprise site, conduct day to day application administration, content management and user support.

Responsibilities:

• Provide strong leadership to a technical team, fostering a collaborative and innovative work environment.
• Mentor and guide team members to enhance their technical skills, career development, and overall performance.
• Encourage a culture of continuous learning and knowledge sharing within the team.
• Provides system administration support of Virginia State Agency Box enterprise site, conduct day to day application administration, content management support and user support
• Upkeep and Maintenance of the Virginia State Agency Box Enterprise ID
• Coordinates with Virginia State Agency Customers and Box on testing and deploying new Box Releases.
• Administer support of users and groups including add or remove users, manage their settings, and convert unmanaged users to managed users.
• Create groups and manage membership.
• Adding users, building groups, customizing security settings per requests.
• Provide regular insights to customers on Box platform usage analytics
• Manage enterprise platform sandboxes. Provide, and remove access to sandbox for users and departments.
• Manage user accounts in Box and generate report(s) to identify license consumption by each agency/user group.
• Troubleshooting problems with Box software, and communicating findings, investigative research, and resolution
• Supplier will accept and resolve problems, requests and changes through the VITA Customer Care Center and the incident management system.
• Manage enterprise settings for global security, encryption, device trust, content sharing and notifications.

Support document collaboration including:

• Support users in file management and content search
• Download site wide documents and folders for compliance reasons
• Search for files and folders across your organization
• Move files between folders due to organization change
• Permanently delete files and folders based on authorization
• Should be able to work from office for at least 3 days a week.

Job Types: Full-time, Contract

Pay: Up to $65.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Tuition reimbursement

Experience level:

• 5 years

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Richmond, VA