What are the responsibilities and job description for the ADULT SPECIALIST/SUBPOOL SUPERVISOR position at St Louis Public Library?
St. Louis Public Library’s Customer & Information Services team is seeking an Adult Specialist / Subpool Supervisor. Do you enjoy helping people? Are you looking to cultivate and lead a team? Are you looking for a job that has a direct positive impact on people’s lives? The St. Louis Public Library may be the right place for you. We are a library that invests in our employees and makes a committed effort to mentor and grow staff to move forward within the system and build meaningful careers in public service.
Our ideal candidate is someone who is enthusiastic, creative, and will help us move forward with our primary mission as a forward thinking and customer-centered public library providing vital services to the people of St. Louis. The Adult Specialist / Subpool Supervisor works as part of the team who answers calls, chats, texts, and supervises the library’s substitute pool of employees. The role requires someone who is organized, detail oriented, thrives working independently as well as collaboratively, and is skilled at inspiring a talented team. In addition to being able to manage numerous complex projects at once and is able to prioritize. This position works out of Central Library and is part of a system-wide department.If this describes you, this may be the position for you!
In this role you will:
- Provide circulation, reference, and reader’s advisory assistance for customers via chat, email, and telephone interactions.
- Assist customers with various library services ranging from digital downloads to website log-in.
- Supervise the subpool; including the hiring, training, scheduling, assigning, evaluation, and potential discipline of staff.
- Process meeting room applications and schedule library activities.
- Assume supervisor duties of the Department or Library as needed.
You will need to be:
- Customer-focused.
- Able to remotely motivate and lead a team.
- Friendly, patient, outgoing, and able to build relationships at all levels.
- Organized, detail-oriented, and able to work with competing tasks and priorities.
- Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
- Eager to take on responsibilities and challenges.
- Passionate about the mission of public libraries and making a difference in our community.
You will need to have:
- A bachelor's degree
- Customer service experience
- Strong communication, writing, and speaking skills
Strong organizational and time management skills
You will earn:
- Competitive salary range starting at $35,385
- Medical, dental, and life insurance
- Paid vacation, holidays, and sick days
- Pension plan through the Employees Retirement System of the City of St. Louis
Professional Development Opportunities
Schedule
Monday 11-8, Tuesday-Thursday 8-5, alternating Friday and Saturday 8-5, at least one Sunday a month 1-5; hours subject to change.
About SLPL:
St. Louis Public Library is a true urban library, representing the historic center of the St. Louis region: the City of St. Louis. With its roots in the mid-1800s, St. Louis Public Library has a long history of innovation and service, a large and historic collection including rare books and extensive special collections, and a diverse and dedicated staff. Our technology is a major resource throughout the City and beyond, and the Library makes an enormous investment in technology annually to keep them state of the art. We operate 17 locations in a relatively small city of 61 square miles. These range from the magnificent Central Library – one of the world’s great public libraries – to regional and neighborhood libraries that vary in size and design but are centerpieces in their communities. St. Louis was an early, passionate supporter of library services to children, and that remains a core value and mission. Outreach into our varied communities, marketing the Library’s remarkable strengths, and working with civic and cultural partners to benefit St. Louisans are all closely held values and goals at the Library.
About Central Library:
Central Library opened to the public on January 6, 1912, after more than four years of construction. As Central Library neared 100 years of service, a remarkable group of St. Louisans worked together to restore and renew this great Library and prepare it for the digital world of the 21st Century.
About downtown St. Louis:
To apply:
If you are interested in this opportunity, please visit slpl.org and click on the Careers link, and submit both your cover letter and your resume with your application. Thank you!
Monday 11-8, Tuesday-Thursday 8-5, alternating Friday and Saturday 8-5, at least one Sunday a month 1-5; hours subject to change.
