Donor Relations Assistant Manager

Description:
GENERAL SUMMARY

The Donor Relations Assistant Manager for St. Matthew’s House is an essential position that works directly with the Assistant Director of Donor Relations, Management Team, Director of Thrift Operations, to maintain and cultivate relationships with a diverse and broad donor base. This position provides the foundation for a positive and thriving donor relationship throughout the entire organization.

The Donor Relations Assistant Manager will be accountable to create an environment of appreciation and professionalism to all donors. Must be a performance driven individual leading others and ensuring the highest quality of customer service is being achieved.

ESSENTIAL TASKS

Provide excellent public relations and demonstrate strong communication skills with donors and colleagues. Establishing a level of trust and appreciation between the St. Matthew’s House organization and its donors is one of the key responsibilities of a Donor Relations Assistant Manager.

Cultivate existing donation sources, develop new streams of donated items; establish St. Matthew’s House as the charity of choice in Southwest Florida specifically in their assigned region.

Initiate and implement donor relation strategies that ensure donors experience high-quality interactions with the organization and foster long-term engagement and investment. Cultivate these relationships by effective communications between donor and organization.

Identify and capture useful data about donors for cultivation purposes-information about donor backgrounds, including professional and familial relationships and their charitable desires; capture data to track activity of each donor contact. Ensure that all relevant contact and gift information is added into the database with accuracy.

Research and look to adding a new donor base to include Realtors, Chamber members, local business, and individual potential VIC donor base. Realistically forming and cultivating at least between 5-10 relationships per week.

Secure and schedule appointments with new and existing donors to express appreciation for their support of the mission.

Coordinating scheduled pickups of donated items.

Address all problems and/or requests by providing solutions to our donors, transmitting information to other employees and taking full responsibility for the process.

Be passionate in assisting the organization with meeting and exceeding our standard productivity goals. This translates into achieving a 90% or greater NPS weekly score on customer reviews. Work with the team if we fall below the mark.

Assist in donor cultivation and stewardship events as needed.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job endeavors.

Maintain accurate and updated contact information on donors, donor group constituencies, and other in such a manner as to facilitate mass or segmented mailings by category.

Be available to answer all questions regarding donor relations by the donor relation team.

Work alongside other managers ensuring the highest level of customer service, our #1 goal, is being achieved.

Work with St. Matthew’s House volunteer coordinator to continually build volunteer base.

Requirements:
QUALIFICATIONS:
Education: High School diploma or equivalent required.

Experience: Minimum 2-year experience in customer service strongly preferred.

KNOWLEDGE, SKILLS & ABILITIES:
Comfortable communicating with the public and have a friendly demeanor to inspire callers to donate to St. Matthew's House.

Ability to effectively communicate the mission of the organization to galvanize potential donors.

Proficiency in computer programs such as Microsoft Office and customer relationship management software such as Vonigo & Raiser’s Edge is also highly desirable.

Maintain a positive demeanor during stressful high-volume situations. As a Donor Relations Assistant Manager, you must be able to multi-task as well as take the appropriate action with little supervision.

Valid Florida driver’s license with a satisfactory 7-year MVR.

Confidentiality: Works with highly confidential information.

Mental/Visual Demands: Flow of work requires normal mental and visual capabilities.

Physical Demand: Must be able to stand for a minimum of 4 hours at a time and life at least 25 pounds. Must be able to bend or kneel to the ground.

Working Conditions: Normal office environment. Extensive travel will be required among numerous facilities.

Travel Required to maintain primary auto insurance at minimum liability limits of $100,000/$300,000 bodily injury, $100,000 property damage or $300,000 combined single limit.