What are the responsibilities and job description for the Program Administrator position at St. Matthew's House?
Description
OUR CORE PURPOSE:
As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.
GENERAL SUMMARY
The Program Administrator provides administrative and operational support to the V.P. of Programs. The individual will work with the V.P. of Programs to ensure quality (emphasizing best practices), consistency (that these practices are followed each day), and operational integrity (inspecting the expectations) throughout all St. Matthew’s House programs, including all residential and non-residential programs. Must be task oriented with a high degree of ethics and moral character. The administrator deals with sensitive and private information and must be trustworthy. The administrator must be well versed in St. Matthew’s House program guidelines and possess the ability to think critically and logistically.
ESSENTIAL TASKS
- Work with the training department to create program specific trainings that address proficiencies in the various program roles.
- Audit the resident database, MissionTracker for accuracy and complete records of resident profiles
- Complete assessments of the individual programs to ensure a consistent experience for the resident throughout SMH programs.
- Work with the V. P. of Programs to develop policies and procedures, specific to programs, where there are none
- Work with the various program directors to provide support in developing operational and program consistency
- Report to the V. P. of Programs on a weekly basis training and compliance deficiencies and opportunities.
- Ensures operational integrity through onsite visits
- Audits elements of the programs for alignment with the core values and mission of the organization
- Develop program specific new hire training to acclimate new staff to their role within programs
- Reports to the V. P. of Programs
- Participates in program specific events
- Assist program directors and other administrators with operational and administrative support when available
- Any other task as assigned by supervisor
Requirements
KNOWLEDGE, SKILLS AND ABILITIES
- Undergraduate degree (or similar degree) preferred
- 1 Year experience with Mission Tracker resident management software platform
- A minimum of 4-year experience working with individuals who are homeless or suffering from addiction
- Working knowledge of Microsoft Office Suite (including Spreadsheets) and a must
- Must have a Valid Florida Driver’s License
- Must be able to stand for a minimum of 4 hours at time and lift at least 25 pounds. Must be able to bend or kneel to the ground
