Operations Analyst

Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved. Secure our Nation, Ignite your Future ManTech holds the distinct honor of being named a “Top 100 Global Technology Company” by Thomson Reuters. We understand that to hold this distinct honor, we must provide our employees with the opportunity to break through barriers. We reinvest in our employees through rich educational opportunities such as 100% paid tuition for qualifying bachelor’s and master’s degrees, rich training and certification programs allowing our employees to obtain industry best certifications, a variety of Communities of Practice where employees can exchange knowledge and much more, along with a vast array of instruction and resources needed for personal and professional development through our very own ManTech University. In addition to those amazing benefits, ManTech also has a fully dedicated Career Mobility Team to provide you with guidance and assistance to continue to grow your career with ManTech. Become an integral part of a diverse Team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, we are seeking a dynamic and innovative Operations Analyst (Mid-Level) to join our Team in Reston, VA to provide unparalleled support to multiple federal Agencies through the Continuous Diagnostic & Mitigation (CDM) Program. The CDM Program is a high-profile, high-visibility, cybersecurity modernization and risk management program where you can contribute innovative solutions and consult with many different federal Agencies to enhance their Information Assurance (IA) programs and continuous monitoring capabilities Responsibilities include, but are not limited to: Installing, configuring, and supporting COTS cybersecurity solutions within complex government Agency operational and security environments, acting as the primary point of contact for support and integration-related Operations and security management issues Support the on-going operation and maintenance of a dashboard monitoring environment. The dashboard involves representing data gathered from hardware and software asset management, vulnerability management, configuration management, and privileged account and IDAM security solutions across various Federal Government Agencies. Coordinates with both ManTech and Subcontractor resources spanning a range of disciplines from systems administration, systems engineering and IT Operations for testing and quality assurance Coordinates and supports the transition of new capabilities to Operations in accordance with the DHS SELC lifecycle, Agile SAFe methodology and in coordination with ManTech software testing Closely coordinates with Engineering to generate root cause analyses (RCA’s), updating tickets, and resolving problems and incidents Creates, updates, peer-reviews and implements Standard Operating Procedures (SOPs) for Operations and Maintenance support Supports and observes software testing activities to meet task order requirements Recommends, creates, and follows documented methods and practices to deliver effective, efficient, and professional Operations support Prioritizes troubleshooting activities requested by Tier II staff, to include rapid installation and configuration of test systems to model customer environments Maintains the confidentiality, integrity, and availability of data across physical and logical solution boundaries in multi-Agency environments Participates in regular reviews with the Engineering Team and Test Team Coordinate with Agency’s local Engineering resources and OEMs for patching, upgrading or renewing tool and sensor software and hardware Identifies areas for improvement and optimization within existing data interfaces and transport mechanisms as part of continuous process improvement initiatives Ability to follow Procedures, Processes, and Escalation gates Monitor Configuration Management changes and assess the impact of changes, modifications and vulnerabilities for each system involved Ensure that system security requirements are addressed throughout the Project and system lifecycle Ensure effective controls, countermeasures, processes are in place and optimized to maintain a strong Organizational and system security posture. Understand and monitor Operations processes, including but not limited to, the Business Continuity Planning, Incident Response Planning, and Communications Channel Process, to ensure that they are followed properly at Agencies for applicable CDM Solutions and Tools Provide prompt feedback to CDM Project Management, Engineering and Operations personnel Provide ongoing information dissemination for security protocols and procedures Participate in technical discussions to elicit and communicate technical resource requirements Plan, perform and verify the implementation of updates, patches, and routine maintenance to the Test Lab and Agency Dashboard instance(s) Identify gaps and bottlenecks in the presentation and reporting of data within and to the dashboard, including issues related to performance, capacity, interoperability, scalability, and manageability Prioritize and perform advanced troubleshooting activities, including rapid installation and configuration of test systems. For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. 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