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Critical Operations Manager

STACK Infrastructure
San Jose, CA Full Time
POSTED ON 3/14/2024
Critical Operations Manager 

THE COMPANY: 

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.   

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK. 

 
THE POSITION:
 
STACK is looking for a Critical Operations Manager (COM) to support a local data center campus. As a leader in STACK’s Critical Operations team, the COM must possess an expert level of knowledge and will be responsible for assisting the Senior Director, Critical Operations in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The COM is responsible for all operational aspects and uptime of the data center. The COM will also be focused on the implementation of programs related to Safety, Team, Availability, Communication, and Knowledge. All data center operations staff will report to the Critical Operations Manager. 


The COM is responsible for the implementation of the Data Center Operations Program at their site and is responsible for employee training and ensuring all staff is adequately qualified to perform their duties.  Holding regular team meetings and individual 1:1 sessions is required. The COM will develop and maintain CAPEX and OPEX budgets at the site level. They will also be responsible for project execution and management including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly. The COM is a people leader and will be responsible for the performance and conduct of all critical operations employees.  
 
  • Lead and implement a standardized culture of always working safely across all STACK data centers.  
  • Datacenter subject matter expert for electrical, mechanical, fire life safety, and other data center systems.  
  • Advise the Senior Director, Critical Operations of the status of the site level preventative and corrective maintenance programs. 
  • Operate, monitor, maintain, and respond to abnormal conditions within the facility.  
  • Implementing site-level efficiency projects and maintaining overall site design PUE.  
  • Ensure STACK preventative and predictive maintenance program is executed.  
  • Training and mentoring of junior staff.  
  • Manage vendor relationships and service contracts. 
  • Manage vendor procurement and billing process. 
  • Site budgeting and forecasting for both CapEx and OpEx.  
  • Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.  
  • Responsible for ensuring construction and commissioning activities do not impact existing critical operations.  
  • Develop and maintain individual training plans for each employee in line with the STACK training and development program.  
  • Be a customer liaison for all site-level inquiries. 
  • Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center. 
  • Expert technical review of procedures   
  • Expert technical review of company standards and policies 
  • Manage site audits both internal and external 
  • Adherence to compliance standards 
  • Manage systems to avoid unplanned, customer-impacting outages  
  • Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency 
  • Navigate and utilize CMS, EPMS, and BMS systems. 
  • Provide day-to-day exceptional customer service and support. 
  • On-call availability may be required to respond to emergency situations at the data center  
  • Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time. 
  • The site staff includes Assistant Critical Operations Manager and Critical Operations Technicians. The expected span of control for this position will range from 4 to 12 direct reports. 

THE DETAILS: 
  • Location:  San Jose, CA
  • Travel: None or less than 5% 
  • Must be eligible to work in the United States 
  • Must pass a comprehensive background screening 

MUST-HAVE QUALIFICATIONS: 
  • High school diploma or equivalent  
  • Minimum of 5-7 years’ experience in a data center or other related mission-critical operations role. 
  • 3-5 years' experience in administering and managing facility preventative maintenance programs. 
  • 3-5 years' experience in vendor and project management  
  • Knowledge of data center (hyper-scale, enterprise, and colocation), and telecommunications industries. 
  • Experience working with various Microsoft Office applications and other database housing software 
  • Ability to handle a multitude of tasks and work well in stressful situations. 
  • Expert understanding of the electrical and mechanical systems used in a data center environment. These include, but are not limited to UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems 
  • Expert knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety. 
  • Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems.  
  • Proficient in data center commissioning standards 
  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time
  • Must be able to lift and/or move up to 25 pounds. 
  • Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support. 
  • Must be comfortable working in a high stress, fast paced environment with shifting priorities 

THIS MIGHT BE RIGHT FOR YOU IF: 
  • You’re a strong communicator, equally comfortable in the board room as the data center hall. You’re persuasive and clear, blending analytics with experience in decision-making. 
  • You don’t get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables. 
  • You’re a teambuilder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.  
  • You’re naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.   

WHY STACK? 
  • We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy. 
  • We foster a culture of appreciation, including quarterly Assembly points.
  • Fun is part of our DNA, with (currently virtual) events, game nights, and barbecues. 
  • We’re growing – this is a great time to join and make an impact!
 

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law 

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