Customer Service Representative

Company Description

We are a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging and improving the quality of life for our customers through innovative design and compassionate customer service. We’re looking for top-tier talent to support our mission. Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan.

Vision/Mission
Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying
adherence.

We are backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human level approach? Then look at opportunities with us, where changing the world is just one result of doing your life’s best work.

We are in search of insurance specialists to deliver outstanding customer service in the overall coordination and processing of patient medication orders and refills. Your daily duties will include talking with patients, doctors, and facilities in order to process prescriptions and enter data accurately and efficiently in multiple computer systems. We’re looking for experienced, compassionate, patient focused insurance specialists with exceptional customer service, data-entry, and communication skills.

Job Description:

Are you good with people? Good on the phone, email, online chat, and multi-tasking? Passionate about helping people? In this job, you will be assisting customers over the phone, through email, and online chat with various questions and requests they may have. You are their guide to our service.
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*Essential Duties & Responsibilities: *

• Performing in-bound and out-bound calls to/from customers including, but not limited to answer questions from customers, calling on aging accounts, fulfillment needs
• Provide exemplary customer service to all customers and caregivers.
• Assist customers with questions on billing, shipping, and technical support.
• Guide customers to wellness by clearly answering all questions and concerns.
• Other duties as assigned.

Requirements
Knowledge, Skills & Abilities:

• Friendly, out-going, and team-oriented.
• Strong attention to detail and accuracy.
• Creatively be able to solve customer’s problems in a timely manner.
• Strong grasp of the English language, both spoken and written.
• Maintain a strict level of confidentiality.
• Passion to help people and enrich their lives.
• Accurate data entry skills.
• Strong time management and organizational skills.
• Excellent communication skills, both orally and in writing.
• Flexible and proactive to meet varied patient needs.
• Self-motivated and able to work independently.
• Able to effectively present information to the patient and in small group situations.
• Dedicated to excellence and quality.
• Able to collaborate with healthcare professionals.
• Strong interpersonal and “people” skills.
• Ability to use multiple software programs to fulfill medication orders.
• Proficient in MS Office suite (Word, Excel, Outlook, etc.).

Physical Requirements:

• Sit for long periods.
• Proficient typing skills.
• Be at least 18 years of age

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*Required Education, Experience, Certification, Licenses: *

• High school diploma / GED required.
• 2 years of Customer Service and Call Center experience is required.
• Pass a drug test and background check.
• National Pharmacy Technician Certification is a plus

Benefits:

In addition to competitive salary and a unique opportunity to thrive at a growing company, we offer various formal benefits as well

INSURANCE, PAID TIME OFF, & RETIREMENT

Full-time employees receive Sick days, Vacation days, as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.

EMPLOYEE INVESTMENT

For employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous.

SOCIAL EVENTS

In our company description, you can tell the team likes to have fun. Regular potlucks, company events, pizza days, wellness challenges, and News You Can Use updates maintain our work-hard play-hard culture.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Life insurance
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Application Question(s):

• Do you understand this role requires you to be vaccinated for COVID-19 and to provide proof of vaccination prior to beginning employment?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location