What are the responsibilities and job description for the Service Desk Associate position at Staffcare?
We are currently accepting resumes for a Service Desk Analyst: I (Junior) position in Flint, MI.
This position is Hybrid.
The selected candidate will perform the following duties:
Must Have:
- Excellent written and verbal communication skills - Min 1 year of IT support, customer service and call center experience - This can be a combination of professional work experience, internships, academic projects/ coursework.
Nice to Have:
- Mobile Device Support (android \ iOS) experience - VPN experience - Networking certifications - Familiarity with Intune\ Microsoft Authenticator - Familiarity with Bomgar Remote application
JOB DESCRIPTION
The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (by telephone or instant message) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team.
Job Types: Full-time, Contract
Salary: $14.00 - $16.43 per hour
Experience level:
- 1 year
Experience:
- Customer service: 1 year (Required)
- IT support: 1 year (Required)
- Call center: 1 year (Required)
Ability to Relocate:
- Flint, MI 48502: Relocate before starting work (Required)
Work Location: Hybrid remote in Flint, MI 48502
Salary : $14 - $16