What are the responsibilities and job description for the Service Desk Specialist I position at Staffmark Group?
Job Summary
We are currently hiring a Service Desk Specialist I for our MIS Division, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software. Respond to calls and service desk tickets, runs diagnostic programs, isolates problem, and determines and implements solution. Investigates and resolves software and hardware issues in our environment by performing the listed duties and responsibilities below, all while providing a superior level of customer service..
Essential Duties
Your Day-to-Day responsibilities include activities such as:
- Answers, evaluates, and prioritizes incoming telephone calls, voice mail, Service Desk ticket request, and in-person requests from users experiencing issues with hardware, software, networking and other computer related technologies.
- Prepare shipping labels and ship equipment to branches and remote locations as needed.
- Receives equipment and distributes to assigned Service Desk Technicians.
- Assists Service Desk Technician with troubleshooting, repairing and prepping new equipment.
- Process Service Desk invoices and checks for accurate billing charges based on contractual agreements and work requested.
- Performs miscellaneous duties as assigned.
Competencies
Competencies we value for this role include Ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills, organized and have great time management. The incumbent will have 1 year of experience and working towards a bachelor's degree in a IT. To perform this job successfully, an individual should have knowledge in IT Ticket tracking system and MS Office products. Time management and workload prioritization are very important in this role. The incumbent should possess excellent customer service skills, strong documentation skills along with excellent written and oral communication skills, and excellent analytical and problem-solving skills. The individual must be able to work full-time with periodic evening and weekend work. The individual will be required to frequently use a computer, telephone, and copier/scanner/fax machine. The individual will be expected to spend a majority of each workday sitting indoors and on occasion, stand, walk, bend, and travel for business.
Position Type/Expected Hours of Work
This is a full-time hybrid work position: Monday through Friday, 11AM-8PM EST. Some shifts may be hired as evening or weekend. Other occasional evening and weekend work may be required as job duties demand.
Culture
The Staffmark Group experience is more than just a job.
- We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
- Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
- A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
- An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
- Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
- Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
- Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
- Learn more about us at www.staffmarkgroup.com
Required Language
Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
