What are the responsibilities and job description for the UX Research Manager position at Staffmark Group?
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Ridgefield Park, NJ.
UX Research Manager
Position Summary:
The UX Research Manager assists the Cross-Category Insights Lead on uncovering opportunity areas to improve the customer experience on company website. Position is responsible for executing qualitative and quantitative research that provide actionable insights in supporting ecommerce, digital marketing, and other digital business function’s strategy development.
This manager position supports all Categories and its relevant digital functions, and reports into Cross-Category Insights Lead within Corporate Marketing & Communications organization.
Responsibilities:
• Partner with key stakeholder to understand business issues and specific questions to address
• Manage the assigned primary research (quantitative and qualitative) project, end-to-end:
o Develop comprehensive research brief and analytics plan with key stakeholders
o Recommend best research methodology to address the business questions
o Develop research guide/questionnaire and execute the research
o Delivery strong insights reports in PowerPoint and recommendations
Requirements:
• Strong business acumen
• Consumer research capability using both qualitative and quantitative analytics methodology
o Experience conducting in house consumer research using in-house tools (e.g. UserTesting, etc.)
o Experience conducting own qualitative 1-on-1 interviews for .com UX improvements, including assessment & reporting, script development, and moderation.
o The candidate would have experience in both unmoderated and moderated testing and across different models to include survey tools, usability testing, validation and card sorting.
• Strong communication skills, with ability to write own executive summaries from research he/she conducted
• Highly collaborative personal attitude
Basic Requirements:
• Bachelor degree in marketing or business or related fields
• 5 years consumer research experience in research design, questionnaire development and analytics competency
• Digital marketing and website research experience strongly preferred
• Mix of research agency and brand side experience preferred
• Some technology industry research experience preferred, but not mandatory
• Candidate will be asked to show past deliverables / reports
Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more!
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
