Lead Business Analyst

Who We Are:

At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.

Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe.

And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Auctane's Values

The Customer is our mission.

Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.

We work with the best people.

We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.

We only play offense.

We're on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this we move with urgency, take risks, and are determined to ship solutions quickly.

We expect exceptional outcomes.

We are a rapidly growing company with intent. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.

We are direct and authentic.

We have a genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable to what we commit.

This position specifically supports the Stamps.com Brand

is the leading provider of online postage and shipping software solutions to customers including individuals, small businesses, e-commerce shippers, enterprises with multiple locations and high volume mailers and shippers. offers software solutions that help businesses run their shipping and mailing operations. is part of Auctane, along with other leading solutions such as ShipStation, ShipEngine, Metapack and ShippingEasy.

About The Team:

The Auctane Strategy & Insights team is responsible for delivering accurate data on business performance & actionable insights to partners across the Auctane mailing and e-commerce products, and external partners. These responsibilities are delivered through the definition & refinement of the company's Key Performance Indicators (KPIs), setting goals against these KPIs, measuring performance against these goals, and recommending (and, when applicable, implementing) actions to drive improved performance. Also, the Strategy & Insights team partners with stakeholders from across the business to guide strategic planning and decisions through the use of external market research and trends from the analysis of internal data.

About The Role:

The Lead Business Analyst is responsible for producing analysis, reporting on business performance (revenue/expense/customer trends), modeling impact of investment, and root cause analysis. This role focuses on analyzing data collected from the Stamps.com and Endicia subsidiaries, primarily revenue and internal customer performance. This role balances analysis activities with active partnering across all functional areas of Stamps.com.

What You'll Be Doing:

• Display expertise in the Auctane subsidiary business models and operating plan, specifically, Stamps.com and Endicia.
• Partner with functional leaders and drive awareness of impact based on analysis and business model knowledge.
• Maintain operating model and variance reporting throughout the fiscal year.
• Business Analytics on our existing products to understand the current state and provide recommendations on how to improve our business to drive additional revenue.
• Uses underlying business trends and activities in the market to identify & quantify risks and opportunities for the business as part of planning & decision making.
• Regular and ad hoc analysis on initiatives' results
• Presentation of the results to Auctane Executive Leadership and occasionally to other colleagues from other Departments / Subsidiaries (e.g., Business Development, Product, Sales).
• Recommends value-add initiatives and guides functional partners through implementation.
• Gathers requirements for data and BI product.
• Collaborates with internal stakeholders to help them manage programs/plans to meet business objectives, including gathering insights and making recommendations to develop strategies and creating a list of companies for business development initiatives.
• Participates in improvement projects to automate reporting for Global Team needs.
• Leverages historical data and predictive models to identify factors that impact KPIs and recommend actions to drive future performance.
• Maintains coverage of mailing and eCommerce market and large, public, companies operating in space.

What We Are Looking For:

• Business acumen is required - understanding the levers to pull to produce growth and associated risks.
• SQL experience
• Strong PowerPoint and Microsoft Excel skills are required.
• Understands descriptive statistics
• Strategic Bias - weighing scale vs. expediency, and can identify opportunities and risks within existing systems.
• Ability to clearly and concisely communicate results and insights to management and directors.
• Able to effectively combine quantitative data and qualitative information to communicate the "So What" of a situation to drive actionable insights.
• Passion for customers and interest in eCommerce.
• Ability to work cross-functionally to understand and deliver on business needs.
• Data management skills (cleaning, linking, analyzing, reporting).
• Able to balance fun & positive working relationships with the need to have direct conversations around business performance.

What will Make You Stand Out:

• Experience with data analysis in SQL, presentation of data
• Experience working with an income statement or knowledge about revenue and business drivers
• Experience with presenting data in a BI tool
• Experience with modeling the financial impact of strategic initiatives, including sensitivity analysis
• Experience with generalized linear modeling or clustering

The Tech:

• SQL
• Python is a plus
• Microsoft Excel
• Google Docs
• Looker/Tableau

Additional Position Duties:

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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