Warranty Manager, NA

About Us

Stanley, a HAVI company, is defined by Creativity, Building and Invention. We are makers of the legendary bottle and box. Driven by purpose, passion, and performance. Obsessed with making a difference and keeping our promises. Proud of our yesterday and focused on building the team of tomorrow.

Position Overview

Stanley is seeking a Warranty Manager to grow and mature the Warranty function in North America. Working within the Quality department, this role will develop a long-term strategy and manage a global network, which includes feedback from direct customers distributors and dealers. You will also manage the product category warranty policy.

What You'll Do

• Use expertise and strong judgement to scope, develop and drive Stanley warranty vision and strategy globally, partnering across regions to understand unique market challenges and opportunities.
• Assist the Sr. Global Warranty Manager in establishing and implementing a warranty policy for each product category that drives solutions for customers and company.
• Support Creation of individual policies and end-to-end warranty processes for all product categories in North America that enable scale and efficiencies. 
• Lead warranty processes, claims, and daily warranty operations.  Meet the needs of today while building to scale for future business growth. 
• Create Warranty metrics, insights and recommendations.  Share with partner teams and senior leaders to drive decision-making.
• Take ownership and accountability for North America product warranty data analysis and communication with cross functional teams to make data driven decisions.
• Research and identify opportunities and strategies for efficient warranty claims processing; lead audits to ensure warranty and standard compliance and oversee the actioning of findings, ensuring efficient and effective resolution.
• Drive alignment of warranty strategy with customer service, quality assurance, and product development teams.  Work collaboratively to identify and resolve recurring issues.

Who You Are

• Expert. Proven track record of Warranty management in the manufacturing domain with an exceptional understanding of regional warranty obligations
• Customer Focused. Passionate about providing our customers with an excellent post purchase experience.
• Analytical. Ability to interpret and analyze complex numerical and financial data.
• Leader. Proven ability to influence, with varying levels of seniority within an organization; experience mentoring team members
• Creative Problem-Solver. A resilient, focused problem solver and self-starter with the ability to multitask and prioritize in a complex and ambiguous environment
• Ambitious. Proactive and able to define and implement projects independently; capable of designing creative solutions to strategic and tactical challenges
• Communicator. Excellent written and oral communication skills. Ability to communicate effectively within all levels of the organization.

Education and Experience

• Bachelor’s degree or above in any science related field.
• 6 years of related experience preferred.
• 5 years running warranty and associated business systems
• Proficiency in IT systems and processes including Microsoft Office programs

Salary Range

$110,000-130,000 annually

Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach recruiting@stanley1913.com.

The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.

About HAVI

HAVI is a global, privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love. Whether we are sourcing, storing or delivering products, we bring unmatched category expertise and unrivaled operational excellence, combined with powerful digital analytics and insights. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s business units include Supply Chain, tms and Stanley. Our portfolio of businesses offers best-in-class sourcing and supply chain capabilities, brand defining marketing and promotion services and innovative consumer products. For more information, please visit HAVI.com, tmsw.com and stanley1913.com.

Salary : $110,000