What are the responsibilities and job description for the TSA Customer Service Representative position at Staples Stores?
Job Description
As an Enrollment Agent (i.e., Customer Service Rep), you’ll be collaborative and inclusive as you provide great customer service in our retail stores by helping customers realize an easier flying experience through TSA Precheck or by initiating background checks and other services for various federal or state programs (training provided). Services offered vary by store. During the 8-10 week onboarding period for your Enrollment Agent role, you will also be cross-trained and support other areas of the store.
Get great perks.
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
As an Enrollment Agent (i.e., Customer Service Rep), you’ll be collaborative and inclusive as you provide great customer service in our retail stores by helping customers realize an easier flying experience through TSA Precheck or by initiating background checks and other services for various federal or state programs (training provided). Services offered vary by store. During the 8-10 week onboarding period for your Enrollment Agent role, you will also be cross-trained and support other areas of the store.
Get great perks.
- Generous paid time off, consistent hours/shifts, weekly pay, and training
- Free TSA PreCheck® membership for roles with TSA services. Career growth opportunities
- Compensation based on qualifications and experience. Hiring immediately
- Opportunity for full time or part time hours depending on the specific store’s opening(s)
- Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
- 401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical
- Schedule an interview potentially within minutes of applying. We'll let you know if you're not eligible. In-person interviews are at the store location
- Greet all customers and provide a professional and welcoming experience
- Engage and present products & solutions that drives sales with our customer’s needs in mind
- Be flexible to perform other duties as assigned in the store
- Verify customer identity, scan required documents into database system, take passport photos
- Complete customer fingerprint images, biometric & data capture processes and paperwork
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment
- 18 years of age or older and must be a U.S. citizen
- Able to work a flexible schedule (including evenings and/or weekends)
- Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment
- Customer service-related experience
- Ability to lift/move materials in the 10-50 pound range
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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