DEPOSIT SERVICES MANAGER - SERVICE CENTER

If you are searching for an employer that provides you with unlimited career growth and development opportunities, look no further! Learn how STAR Financial Bank strives to be the employer of choice in Indiana and truly defines OneTeam.

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions and innovative use of technology for more than 75 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and to our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

The Deposit Services Manager position is included in a workplace model that allows for a combination of in-office and remote work.

As a Deposit Services Manager essential responsibilities include:

• Responsible for the oversite of daily operations, account opening, and file maintenance requests. Ensures data integrity of all deposit customer records.
• Provide direction and support for IRA and HSA account activities. Collaborate with retail partners to make sure certifications are in place for both business lines.
• Ensure dormancy and escheat filings are submitted timely and accurately based upon the associated state requirements.
• Support branch safe deposit box requirements through monitoring the opening and closing process, timely invoicing, and annual audits.
• Manage daily oversight of end-of-day processing to ensure balancing and delivery of cash letter.
• In collaboration with line of business stakeholders, continuously analyze and optimize product offerings on a regular basis to support sales initiative and value to customers.
• Actively support continuous process improvement of the department by identifying, evaluating, and recommending changes to manual processes to maximize operational efficiencies and/or enhance the customer experience.
• Coordinate with Learning and Development on training gaps, curriculum, and delivery for team members.
• Communicates with branch management to support sales initiatives, promotions, and sales goals.
• Work with Risk Management team to ensure operations are compliant with federal and state regulations.
• Manages Human Resources – related responsibilities such as: interviewing, hiring, termination, disciplinary actions, setting and monitoring annual and quarterly goals, completing timely performance appraisals, recommending merit adjustments and promoting employees within the organization.
• Ensure service level commitments are communicated and met; makes appropriate adjustments to workload as required.

Skills Needed

• Highly detail oriented and organized.
• Strong verbal and written communication skills.
• Excellent computer skills.
• Proven critical thinking and problem solving skills
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including:

** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

Experience

• 5 year(s): Previous experience in banking operations including account opening, IRA, HSA and dormancy processing.
• 3 year(s): Previous supervisory experience.

Education

• Bachelors or better in Business Administration or related field