What are the responsibilities and job description for the IT Help Desk position at Star Valley Health?
Description
Summary
While upholding the Star Valley Health mission, vision and values this key position provides primary technical support for internal employees. Provides end-user training and performs other related duties as assigned. This is an “at will” position.
Job Duties
· Process IT trouble tickets in a timely and accurate manner.
· Serve as the first point of contact for customers seeking technical assistance over the phone or email.
· Works with employees to clearly identify and resolve hardware, software, and service related problems.
· Resolves and/or escalates employee problems or system wide problems in a timely manner.
· Trains employees on software applications, systems, and services.
· Setup new employee accounts and provide training
· Maintains systems support, and archiving procedures, performs daily server tape backups.
· Install, test and configure new workstations, peripheral equipment and software.
· Documents and maintains the company’s software and computer hardware inventories.
· Schedules and performs routine maintenance equipment activities, minimizing impact to end-users.
· Assists in research, application and recommendation of new technologies and products.
· Participate in IT on-call schedule
· Performs other duties and responsibilities as assigned by supervisor.
Requirements
Abilities & Skills:
· Working knowledge of Internet, email systems, telecommunications and data communications
· Standard operating systems, software packages, and software utilities
· Proper records maintenance and storage for local and distributed environments
· Strong multi-tasking skills with the ease of changing directions upon requirements and need
· Strong customer service and interpersonal skills
Experience & Education:
· High School Diploma or equivalent is required.
· One year of experience of operating, maintaining, upgrading and configuring PC hardware, software and associated peripheral equipment.
· Applicable IT related certifications and equivalent years of experience are acceptable.
Salary : $22 - $32
