Technology Support Specialist - SPARCC

Stark/Portage Area Computer Consortium (SPARCC)

Technology Support Specialist

FLSA Status: Exempt

Job Description:

Under the direction of the SPARCC Director(s), the Technology Support Specialist is responsible for technology support services for the educational entitites associated with the SPARCC consortium.

Major Responsibilities:

• Maintain respect at all times for confidential information
• Interact in a positive and respectful manner with staff, students, parents, and co-workers
• Promote good public relations by personal appearance, attitude, and conversation
• Troubleshoot software/hardware problems
• Prepare, test and deploy new software/hardware for all Operating Systems
• Assist in managing the following:
• LAN administration
• Server administration
• Google Apps for Education administration
• Active Directory account administration for staff and student accounts and related security
• Helpdesk and end user support
• Technology Inventory
• Create model computer images and image computers as needed.
• Provide timely resolution of computer problems by providing answers or referral
• Works independently with limited supervision and is able to prioritize tasks as needed
• Lead and manage various technology software and hardware projects as assigned
• Maintain, enhance, and fulfill user defined reports and data requests.
• Perform other duties as assigned by the Executive Director or Director of Operations.

Knowledge, Skills, and Abilities:

• Extensive up-to-date knowledge of computer related technology, software, and related equipment.
• Ability to work effectively with others and maintain effective working relationships and team environment.
• Ability to communicate effectively with others both orally and in writing
• Effective listening skills
• Strong organizational, project/time management and problem solving skills
• Ability to solve independently most minor problems

Required Qualifications:

• Graduation from high school and three or more years of related experience.
• Experience in monitoring, maintaining, developing, upgrading, and supporting various IT Systems.
• Ability to provide expertise and support to all system users.
• Excellent communication and organizational skills.
• Ability to read and understand software documentation, to develop instructional materials as needed, to conduct training programs in the use of software applications.
• Ability to work cooperatively and harmoniously with many individuals of varying backgrounds and to handle information professionally and confidentially.
• Familiarity with various computer systems and ability to use associated computer equipment.
• Ability to communicate with other employees and train others in the use of computer equipment.

Desired Qualifications:

• Minimum four-year college degree or equivalent experience.
• 4 or more years of experience with technology integration and support
• Proficient knowledge of spreadsheet, word processing software and operating systems.
• An equivalent combination of training and experience which provides the required knowledge, skills, and abilities for the position
• Industry leading certification(s)
• Knowledge of industry best practices and standards

Supervises:

• None

Employment Terms:

• 7.5 hours per day
• 240 day contract

This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed by the incumbent. The incumbent will be required to follow the instructions and perform the duties required by the incumbent's supervisor, appointing authority.

“An Equal Opportunity Employer”