What are the responsibilities and job description for the Claim Section Mgr - Hybrid position at State Farm?
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success.
We offer a surprisingly great Compensation Package:
On top of a competitive salary, you are also eligible for:
- An annual bonus based on individual and enterprise performance
- Annual merit increases
We offer a ton of amazing Benefits - here’s a preview of what you might not find other places:
- Paid Time Off (PTO), plus:
- 5 days of Life Leave to take care of yourself and your family
- Paid Volunteer Time
- Annual Celebration Day to celebrate what’s important to you
- Paid Development Time
- Wellness and mental health programs
- Tuition Reimbursement/Community College Tuition Program
- Discounts from hundreds of retailers through our Perks at Work program
Where you’ll work:
This is a hybrid position, so you’ll work from home at least 75% of the time, and 25% of the time collaboratively in office.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Come join the Neighborhood and do some good!
Visit State Farm Careers for more information on our benefits, locations, and the hiring process!
Responsibilities
When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Our Second Line Leaders are committed to leading and developing our employees to ensure they provide the best service for our customers.
- Responsible for management of assigned Claim Team Manager personnel, which includes hiring, training, coaching, performance management and salary activities
- Leads team toward desired department and company goals, creating a high performing work environment
- Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
- Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
- Ensures compliance with company procedures, applicable federal/state laws, and legal requirements
- Suggests methods to update, simplify, and enhance processes, procedures, and technologies
- Works closely with leaders from other claim segments
- May participate and/or lead committees and project groups, as requested
Employees must successfully complete all required training, including applicable licensing exam(s), MVRs, and background checks required of various state(s).
Qualifications
- Prior Property & Casualty Claim handling experience
- Experience leading other leaders
- Horizontal/peer influence
- Insurance education and/or higher education
- Preferred Skills:
- Xactimate, XactContents
- Relevant claims adjusting experience and/or construction background
- Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
- A valid driver's license is required
- Demonstrates the following leadership behaviors:
- Promote and maintain a relentless focus on the customer when making decisions
- Candidly assess our environment and tackle challenges head-on
- Inspire and energize people to understand and achieve common goals
- Exemplify ethical and honest behavior in fulfilling our Mission, Vision, and Shared Values
- Drive pace to achieve results, based on a clear understanding of goals and initiatives
PMCL
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