What are the responsibilities and job description for the Licensing Examiner 2 position at State of Alaska?
This recruitment is open to Alaska Residents only.
The Department of Commerce, Community, and Economic Development's Division of Corporations, Business, and Professional Licensing is recruiting for a Licensing Examiner 2.
The duty station is located in Juneau. Teleworking opportunities are potentially available for these positions following an initial training period.
The Licensing Examiner 2 position performs a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses for one or more of the division's professional licensing programs, including at least one of the division's 21 programs regulated by a professional licensing board. This position's duties include managing applicant files in a variety of formats, utilizing the in-house professional licensing database effectively, communicating with licensees verbally and in writing, ensuring supplemental documentation is accurate, complete, and compliant with licensing standards, and assisting the board's lead staff member in preparation for certain board-related tasks as needed. Licensing examiners are often the primary point of contact for the public and serve as a liaison between the division and applicants.
Our organization, mission, and culture:
The mission of the Division of Corporations, Business and Professional Licensing is to ensure that competent, professional and regulated commercial services are available to Alaska consumers. Our work is guided and informed by our beliefs and commitments to:
- Respect - we respect people, value diversity and are committed to equality;
- Participation - we value and recognize the contributions of our staff;
- Quality - we strive for excellence through focus and attention to detail;
- Openness - we are committed to a culture of teamwork and a willingness to think outside of the box.
There is great satisfaction in working with a team that directly impacts the economic well-being of Alaska and assists in public safety efforts by ensuring professionals meet the legal requirements for licensure. The division offers a dynamic, supportive, and collaborative work environment including potential telework options.
This position will enable you to build a solid core of knowledge of professional licensing statutes, regulations, and policies, along with potential advancement within the division. This position provides an opportunity to build on your customer service, attention to detail, communication, and computer skills and support a variety of career goals.
The division licenses over 125 professions (within 43 programs) from Acupuncturists to Veterinarians. This position is a great opportunity to enhance your existing skills in an exciting, fast-paced environment. Your next career opportunity may be waiting for you here! You can learn more about the division, including all of it's professional licensing programs, by visiting our website: www.commerce.alaska.gov/web/cbpl
The working conditions you can expect:
The official duty station is located in our main office in on the 9th floor of the State Office Building in Juneau. Our office has updated furnishings and is centrally located in downtown Juneau.
The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, self motivation, and exceptional judgment. Our daily working environment is challenging and very busy with a high volume of customer contact through many methods including communication through the professional licensing database, email, phone, videoconference, and sometimes in-person. Our staff is highly focused with exceptional attention to detail and organizational skills.
Positions with the State of Alaska offer regular work days/hours, potential telework opportunities, paid leave accrual, paid holiday leave, a comprehensive retirement plan, and competitive health, vision, and dental plans.
Who we are looking for:
- Interpersonal Skills: Ability to demonstrate understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develop and maintain effective relationships with others; effectively dealing with individuals who are difficult, hostile, or distressed if needed; relate well to people from varied backgrounds and different situations; and be sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Self-Managed Attention to Detail: Thorough when performing work and conscientious about attending to detail with or without oversight.
- Customer Service: Ability to anticipate and meet the needs of both internal and external customers; deliver high-quality products and services; and remain committed to continuous improvement.
- Flexibility: Open to change and new information; adapt behavior or work methods in response to new information, changing conditions, updated policies/laws, or unexpected obstacles; and effectively deal with ambiguity.
- Oral and Written Communication: Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral and written presentations; effectively listen to others; and attend and respond to verbal and nonverbal statements and cues appropriately.
This position may or may not be telework eligible (after an initial training period for a time period of 6-8 months). Even if telework is approved after the initial training period, the position can be called back into the office full time at the division's or supervisor's discretion.
Minimum Qualifications
Any combination of education and/or experience that provides the applicant with competencies in:
- Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
- Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Equivalent to those typically gained by:
Examining and processing license applications; interpreting and applying established criteria, rules, regulations, policies, and procedures; researching State and federal laws and regulations; preparing written communication detailing examinations made, discrepancies noted, and corrections needed; and/or responding to difficult customers with tact and diplomacy.
Additional Required Information
Documents Needed at the Time of Interview:
- Three (3) professional references who have had supervisory responsibility over you along with daytime contact numbers; and
- Copies of your three (3) most recent performance evaluations.
- Be one page professionally written and include proper format, grammar, spelling and punctuation;
- Explain how you meet the minimum qualifications for this position; and
- Specifically address how your education and work experience meet the desired core competencies as listed above.
Your professional cover letter, as well as your responses to the supplemental questions, will also be used as writing samples.
Education:
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time the application is submitted.
Work Experience:
If using work experience in order to meet the minimum qualifications of the position and it is not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Multiple Vacancies:
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO Statement:
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Contact Information
If you have questions regarding Workplace Alaska, the application process and/or problems being able to submit your application or attachments online, please call the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.
For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Contact Information
For specific information in reference to the position please contact the hiring manager:
Hiring Manager: Lisa Sherrell
Title: Program Coordinator
Email: lisa.sherrell@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See https://drb.alaska.gov/retiree/ for additional information
Paid Leave & Other Benefits- Personal leave with an accrual rate increase based on time served
- Twelve (12) paid holidays a year
