DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Aging and Adult Services (DAAS)
Adult Protective Services (APS)
Address: 1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $26.00 - $29.00 / Hourly 

Grade: 20

Closing Date: 3/10/2024

Would you like to be part of an amazing team that helps Arizonans Thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!"

The Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as a Care Coordinator. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans.

This position provides a critical role in supporting clients with specialized needs and will serve as the single point of contact/liaison for APS investigators throughout the entire administration who need additional resources to support their clients, to improve client outcomes and prevent recurrence in APS. You will design protocols for referral, triage, and acceptance for additional one-time needs, such as hoarding clean-up, bed bug remediation, or bio-hazard cleaning. You will also serve as liaison with vendors to authorize service provision, track outcomes of clients for whom APS have provided these services and prepare reports and presentations around the effectiveness of the initiative, both in terms of data around recurrence and in terms of qualitative narrative.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential duties and responsibilities include but are not limited to:

• Serve as point of contact/liaison for APS investigators statewide who have cases/investigations that meet the specified criteria; triage whether additional services/costs will be incurred by or provided by APS.
• Create checklists and protocols for approving client expenditures, authorize services for clients and in coordination with the IT team, design a system for case referrals.
• Serve as liaison with service providers and community partners to ensure APS client needs are met. Provides technical assistance to providers and manages contract and grant funding and approves and monitors budgets and expenditures of state contractors.
• Write issue papers on program outcomes and present them to internal and external stakeholder groups on resource needs of APS clients. Communicate with DAAS Executive leadership on successes and barriers of program implementation and ongoing operations. Participate in committees and community groups, provides education and informational materials.

Knowledge of:
• Principles of policy formation, analysis and evaluation, service delivery practices, and needs of clientele.
• Needs of targeted client programs and barriers to meeting those needs
• Community Resources
• Data compilation and statistical analysis

Skill in:
• Program administration, management, and coordination of services and projects.
• Preparation and timeliness of projects, meetings, submittal of grants, and monitoring of contracts.
• Public relations, public speaking, and Interpersonal relations.
• Use a variety of computer software packages (I.e. Excel, Word, Outlook, Power-point, etc.).

Ability to:
• Organize and manage a complex and varied workload.
• Conduct research and analysis of facts and propose appropriate resolutions.
• Work with a diverse group of colleagues, network partners, volunteers, etc.
• Develop, test, and implement changes essential for continuous improvement.

The ideal candidate for this position will have:

• Bachelor's Degree in social work, public health, political science, gerontology, communications, business, or related field required.
• At least one year of experience in social work or social services doing case planning or investigations, OR one year in non-profit or government procurement, finance, auditing or policy.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions
• A.R.S 41-1969 Each employee or contractor of the Department of Economic Security who has access to federal tax information shall have a valid, unrestricted Level One fingerprint clearance card issues pursuant to A.R.S. 41-1758.07.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Brenda Cruz at 480-493-9033 or daashr@azdes.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Brenda Cruz at 480-493-9033 or daashr@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.