DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Address: 118 Main Street, Kykotsmovi, Arizona 86039

Salary: $18.6159 hourly

Grade: 18

Closing Date: September 5, 2023

Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

As a Benefits and Eligibility Specialist, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced local office environment, and can provide quality interaction and communication with our clients. If you are passionate about making Arizona stronger by helping Arizonans reach their full potential, we want to see you join our team!!!

Essential Duties and Responsibilities include but are not limited to:

• Provide excellent customer service to our clients in a fast-paced local office environment
• Exhibit reliable attendance to successfully complete paid training and be successful in this position
• Exhibit skill and diplomacy in working with clients facing challenging and personal situations
• Collect and gather information to conduct interviews to make eligibility determinations for medical, food, and financial assistance
• Complete the application process, while entering data on a computer and accessing multiple screens
• Verify client information by interacting with internal and external customers, and federal, state, and local entities
• Adhere to agency standards in a high-volume local office, measured by metrics and standards related to service levels, accuracy, and timeliness
• Commit to ongoing learning of program policies and procedures and the ability to apply accordingly
  

N/A

The ideal candidate for this position will have:

• A high school diploma or GED.
• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
  

• If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply: Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant to Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
  

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability program after a 27-week waiting period. The ASRS defined benefit plan provides for a life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Angelina Clerry at 928-637-0963 or AngelinaClerry@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry at 928-637-0963 or at AngelinaClerry@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.