DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Business Services
Office of Accounts Receivable and Collections
1717 West Jefferson Street, Phoenix, Arizona 85001

Salary: $65,500.00 - $67,567.00 Annually 

Grade: 22

Closing Date: June 30, 2024

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security is seeking an experienced and highly motivated individual to join our team as a Policy Manager. The individual in this position will oversee the departmental policies and procedures that guide the Office of Accounts Receivable and Collections in the interpretation and application of federal and state rules, regulations, and laws applicable to accounts receivable and collection activities for more than 30 DES programs. This position will develop, implements policy and strategy, procedures, and standard work. This position will follow strategic advice and guidance from the Administrator and Deputy Administrator.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meetings of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Research and analyze departmental policies, government regulations, and legislation to develop new policies and plans or revise existing policies, plans, or standard work.
• Consult with and advise the Administrator, Deputy Administrator, and staff on legislative, policy, and planning issues affecting accounts receivable and collection activities.
• Work with team members to analyze and interpret research and prepare reports detailing findings, recommendations, or conclusions on specific policy issues.
• Provide timely and accurate projects status reports to Administrator and Deputy Administrator.
• Will have access to the Federal Tax Information (FTI).
• Analyze statistical data and reports to identify and determine causes of problems and develop recommendations for improvement of the Administration's operational policies and procedures.
• Design, evaluate, and modify policies to ensure that operating procedures are effective and comply with legal requirements.
• Direct preparation and distribution of written and verbal information to inform management and employees of organizational and administrative policies.
• Develop and maintain relationship with external partners, experts in the field, and other stakeholders with whom the Administration can link for information requests, idea sharing, best practices, proven policies, and innovative solutions that are shown to be scalable and effective.

Knowledge of:
• Policy development within a government agency.
• Business and management principles involved in strategic planning, project management, resource allocation, and leadership and supervisory techniques.
• Principles and procedures for interviewing, selecting, training, and evaluating personnel.

Skills in:
• Planning and organization and setting priorities effectively and efficiently.
• Verbal presentation to internal and external audiences.
• Qualitative and quantitative analysis using multiple sources; and business judgment and strategic decision­ making.

Ability to:
• Grasp complex policy issues and articulate ideas clearly and simply.
• Synthesize policy documents and identify key points, facts, and statistics; read, interpret, understand, and communicate information and ideas verbally and in writing.
• Anticipate or recognize problems and issues; conceptualize and think creatively; analyze and interpret data and evaluate operational situations.

The ideal candidate for this position will have:

• Bachelor's degree or equivalent practical experience. Two years of experience in a policy, operations, or legal role in the state or federal government or private sector.
• Advanced understanding of state and federal legislative and regulatory processes.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Employee shall obtain and maintain a valid Level One Fingerprint clearance card that meets DES requirements for a Level One Card pursuant to Arizona Revised Statute 41-1969.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Norma Pina at (480) 952-7560 or npina@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 952-7560 or npina@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.