Associate Director of Business Operations

The Division of Student Affairs is responsible for a wide array of services and activities and is comprised of several major departments that serve student needs and provide services to support students’ lives on campus and enhance student success. Residence Life and Housing provides campus housing to students and supports their educational pursuits by providing safe, secure, and engaging living environments.Oversees accounting for the financial expenditures of the Department of Residence Life and Housing. 

• Ensures accurate student billing is completed, posting necessary room charges and damages to students’ accounts. 
• Develops and implements procedures and policies to ensure student billing is accurate. 
• Addresses and resolves any administrative issues that result in inaccurate billing entries. Ensures the department complies with all university policies and procedures related to fiscal requirements.

Coordinates and manages all general support activities to ensure efficient and consistent day-to-day operations of the Residence Life and Housing Business Office. 

• Functions as the key contact for vendor relations for supplies and services. 
• Assists with the coordination of custodial, maintenance, and IT departments to ensure that general and emergency issues in the residence halls are corrected in a timely fashion. Assists, as needed, with room assignments and housing applications. 
• Facilitates the development and implementation of training policies, procedures, manuals, etc. as needed. 
• Develops and maintains regular communication with Student Billing, Financial Aid, and Financial Services to ensure efficient and accurate billing of Residence Life charges, credits, and deposit transactions.

Student Housing Duties

• Oversees the development and maintenance of the housing assignments database including addressing support issues, keeping up with the latest technologies and updates, and updating the student-facing housing portal through supervision of the Assistant Director of Assignments and Guest Services.
• Manages student card access with CS-Gold and coordinates opening, closing, and holiday schedules.
• Manages resident files, making sure all are complete and if they are not, following up with residents.
• Decides appeals related to the live-on-campus exemption process.

Summer Housing Duties

• Coordinates summer housing application processes including applications, contracting, payment, and assignments. 
• Coordinates the logistics for summer check-ins and check-outs, including proper communication to building staff regarding summer expectations.
• Coordinates housing transitions from spring to summer and summer to fall with University Housing to ensure proper cleaning, maintenance, and scheduling vendors such as contractors.
• Assists in determining summer University Housing facilities projects and upgrades. Determines space availability for summer housing.
• Maintains positive communication with campus partners, including academic departments, to determine summer housing needs. Assists in the management and reporting of summer revenue.

Housing Outreach and Marketing

• Facilitates and oversees all Residence Life & Housing department-level marketing and technology including purchasing giveaway materials, the development and oversight of social media accounts, maintenance of webpages, the training and use of design software, and asset buying, inventory, and maintenance. 
• Assists in coordinating with other University departments to facilitate Discover Day and year-round tours. Facilitates the University Required Assessment process for Residence Life & Housing.
• Represents department and/or division at recruitment and new student events, such as open houses, orientation events, and other housing-related venues/forums. 
• Assists in the recruiting, hiring, and training of student employees, graduate, and full-time staff and provides direct and functional supervision. 
• Collaborates with and serves on university and departmental committees. 
• Processes all employment paperwork, payroll, and time keeping for all employees of the Office of Residence Life and Housing, as required by the Human Resources and Financial Services departments. Develops internal procedures to ensure that all paperwork is processed in a timely manner and all requirements are met.
• Advises students and University personnel on Residence Life and Housing policies and procedures. 
• Provides secondary support of “on-duty” coverage on rotational basis with the Director of Residence Life & Housing. Responds to and exercises independent judgment when appropriate for an emergency and/or crisis situation. 
• Works closely with campus partners, such as the Sheriff’s Department and Counseling Center staff. Reviews and submits incident reports in a timely manner.

Ancillary Duties

• Perform miscellaneous job-related duties as assigned.

Salary Range
$45,000 - $54,000Minimum Qualifications

• Master’s Degree
• Computer skills including experience with Microsoft Office software
• Higher Education experience
• 2 years of general housing experience

Preferred Qualifications

• Master’s degree in Higher Education Administration, MBA, or other related field
• Membership with regional university housing organization
• 2 years of experience with housing placement or business services in residential facility or apartments
• Experience working with database systems including housing management systems such as StarRez and CS-Gold
• Experience with website or marketing software such as Cascade or Canva
• Experience with and commitment to working in a diverse workplace

All interested candidates must apply through the on-line application system. No other format of application materials will be accepted.

Applicants must attach the following documents, in order to be considered for this position: 

1. a letter of intent (cover letter)
2. a current resume or CV
3. an unofficial transcript
4. three professional references with current contact information either as an attachment or within the on-line application

Applications submitted without the required attachments above will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.

Early submission of application materials is encouraged. Screening of application materials will begin immediately and continue until the position is filled.  Applications received prior to 4pm Sunday, April 30th, 2023 will receive full consideration.

About Colorado State University Pueblo
Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students.  CSU Pueblo provides relevant professional coursework and superior instruction with a small professor-to-student ratio for an ever-changing global economy. Students can choose from 38 undergraduate programs with 70 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business, the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 15 graduate programs.

CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU-Pueblo a Hispanic Serving Institution.  Besides reflecting our commitment to serve this critically important and rapidly-growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.  The University also seeks to provide a rich and diverse cultural environment that allows freedom of expression within a spirit of civility and mutual respect.  The public service expected of all members of our community benefits our society - local and global - and builds our sense of citizenship.

Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of Education, Engineering and Professional Studies houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report.  CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.

At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience.  Competing at the NCAA Division II level, CSU-Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

About Pueblo, Colorado 
The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year round climate with four distinct mild seasons, crisp mountain air and 300 days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west.  The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.

Colorado State University Pueblo offers a comprehensive benefits package including:

• Medical Insurance and Prescription Drugs 
• Dental Insurance 
• Vision Insurance 
• Flexible Benefit Plan 
• Basic Term Life Insurance 
• Voluntary Term Life and AD&D Insurance 
• Long-Term Disability Insurance 
• Employee Assistance Plan (EAP) 
• Travel Accident Insurance 
• Voluntary Critical Illness and Accident Insurance 
• Wellness Incentive Program
• Annual & Sick Leave 
• Retirement Plans

CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.

The University reserves the right to check additional references, with prior notification given to the candidate.

Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.

It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities.  If you need accommodations, please contact the Human Resources at (719) 549-2441 or hr@csupueblo.edu.

In compliance with the Clery Act of 1990, the University's annual security report is available at: https://www.csupueblo.edu/campus-safety. 

Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.