Integrated Document Solutions (IDS) Denver Unit Manager

This position is only open to Colorado state residents.

NOTE: This posting may fill more than one vacancy.

 

Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying. 

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To learn more about what happens after you apply for a position with the State of Colorado, please watch the short, informative video 

What Happens After You Apply

Committed to Diversity - We foster a workforce that is reflective of the communities we serve. If you’re looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiences

Colorado For All - Colorado Employees Reflect on Equity, Diversity, & Inclusion

The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.

DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions.  At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; it's a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

 

Good Government Starts Here! 

 

Why We Want You:

We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.

What You'll Get From Us:

In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the  Benefits Overview video for details on the benefits offered to employees.

The IDS Denver Unit Manager is responsible for all aspects of the IDS Denver organization. Manages all program areas, including production operations, quality control, annual budget, staffing and performance management, customer and vendor relationships, and facility security. 
  
 A summary of the duties and responsibilities will include, but are not limited to, the following:
  

• Financial Management:   Provides financial management functions for the IDS Denver work unit. Develops and manages the annual IDS budget, including both operating expenses and personnel expenses, and is responsible for the purchase and maintenance of high-value, complex equipment. Collaborates with DPA’s contracts and procurement team for vendor selection and accountability.  Responsible for the annual rate setting process in collaboration with the DPA Budget team, and reviews all fiscal notes to determine financial impacts to the IDS program.  Ensures the appropriate use of State funds and compliance with all statutes, fiscal rules and policies.  Proactively evaluates financial needs and drafts funding requests that support business operations.       

 

• Operational Management:   Oversees all operational areas of IDS Denver, including print and mail production, graphic design and brand management, variable data design, incoming mail screening and delivery, warehousing, statewide multifunction printer/copier deployment and service, accounting, billing, facility safety and security and vendor management. Establishes production goals, operational standards, and priorities for the unit. Reviews and implements new policies and procedures for the operation as needed, and directly manages the customer waiver process. Understands and adheres to State and Federal regulations, including HIPAA and FTI compliance.   Monitors work volumes and customer requirements to accurately determine labor and resource needs.  Supports a process improvement culture and utilizes LEAN principles to improve organizational efficiency and quality. Evaluates operational risks and develops business continuity protocols.   Consistently meets deadlines and achieves operational targets.

 

• Customer Service, Marketing and Sales Development:   Maintains collaborative relationships with customers in order to provide exceptional service and accurately forecast future needs. Develops and implements new strategies and services that enable customers to succeed. Manages all waiver requests and makes decisions that are in the best interest of the State while still supporting the needs of customers and IDS Denver. Actively identifies and onboards new customers and services.  Conducts frequent outreach activities to develop a deep understanding of customer requirements and to ensure that all state and local agencies are aware of the services offered by IDS Denver. Maintains extensive knowledge of print and mail industry best practices through regular communication with industry peers and involvement in professional trade organizations and events. 

 

• Human Resources Management:  Establishes and maintains a high performing, engaged workforce through effective leadership strategies. Leads efforts to hire and retain top talent and maintains appropriate staffing levels by supplementing FTE with temporary employees when necessary.  Develops facility and individual goals, evaluates and manages performance, approves leave and resolves conflicts. Ensures that proper materials and equipment are available to complete work assignments and develops training programs to enhance job knowledge.  Leads by example, promotes accountability, and is readily available to coach and support the IDS staff. Resolves personnel and performance issues, and makes recommendations for disciplinary and corrective actions. Interacts effectively with all levels of the organization, including production staff and DPA executive leadership.  Maintains compliance with department and universal policies, Federal and State law, Personnel Director’s procedures and Board rules. Creates and maintains a positive work environment that embraces DPA’s core values of inclusivity, service, teamwork, integrity, responsiveness and transparency.   

*A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

Residency Requirement: 

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Class Code & Classification Description: 

H1A3XX

PROGRAM MANAGEMENT II

*MINIMUM QUALIFICATIONS:

*Experience only:

At least nine years of experience in business management, business administration or public administration which included establishing goals and objectives and developing and managing a budget to achieve program goals and at least two years supervision
 
 OR
 
 
 *Education and Experience:
 
 At least a Bachelor's degree from an accredited institution in a field of study related to the work assignment AND at least five years of experience in business management, business administration or public administration which included establishing goals and objectives and developing and managing a budget to achieve program goals and at least two years supervision. Additional appropriate education will substitute for the required experience on a year-for-year basis. There is no substitution for the two years of supervision.
 
 
The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:

• Previous State government and/or In-Plant (in-house) experience (helpful but not required).
• Prior experience as a strong leader in a manufacturing environment.
• Experience operating manufacturing equipment that may include both mail and print production equipment.
• Experience in a fast-paced environment. 
• Strong communication skills.
• Strong technical aptitude.
• Strong problem solving skills.
• Strong mechanical aptitude.
• Experience operating automated high-speed inserters and mail metering equipment.

 
Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process.
• Shift Work: Primarily 1st Shift, M-F 
• Department of Revenue Tax Check
• On-Call Status:  Should be available in order to support staff during operational hours.
• Travel as needed

  

Appeal Rights: 

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Accommodations: The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Bree Hanson bree.hanson@state.co.us or 303-866-4244

Salary : $7,606 - $10,000