Nuclear IT Infrastructure Support Technician (Information Systems Analyst II, Option S)

Job Responsibilities

35% Under administrative direction, serves as a Nuclear IT Infrastructure Support Technician for the Department of Innovation & Technology (DoIT) supporting Illinois Emergency Management Agency (IEMA):

• Performs complex professional and advisory functions.
• Installs, configures, and administers multiple versions of Microsoft’s Operating Systems in both physical and virtual server environments.
• Utilizes server deployment tools, management tools, and reporting tools across both physical and virtual, as well as stand-alone hardware platforms.
• Provides consultation and technical assistance to agency management regarding agency infrastructure, nuclear power plant infrastructure, auditing compliance, and disaster recovery procedures.
• Installs, configures, and administers both physical and virtual (VMware) Microsoft Windows servers at both the nuclear power plants, and data centers. Administers Linux OS, VMware, and related dHCI hardware systems.

20% Provides the agency with high-level of technical support:

• Possesses the ability to solve complex problems related to client access to the server and network-based applications.
• Demonstrates a high level of knowledge of nuclear power plant networking infrastructure, 900Mhz IP based Ethernet radio communications, TCP/IP protocol, IPAM, DNS, DHCP, network VLANS, SCCM and their implementation within a Microsoft network infrastructure.

15% Performs server patch management, performance, security, licensing, and server integrity reviews utilizing server-based reporting features and vendor provided utilities, communicating results to management:

• Creates and maintains technical documentation and procedures for critical aspects and auditing requirements of the computer and network operations.

(Job Responsibilities continued)

10% Ensures the implementation of current anti-virus software protection for all agency servers:

• Works with staff to coordinate and schedule server backups, installations of additional server-based applications, and configuring server roles.
• Works with networking staff to maintain availability and connectivity to agency owned infrastructure at all Illinois nuclear power plants.

5% Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques, and procedures.
• Attends demonstrations and exhibitions related to assigned operations.

5% Assist staff in defining the optimum software configuration and design of the desktop client:

• Provides work leadership, guidance, training, and direction to associates and desktop support staff.

5% Performs the duties of the assigned team position as specified in the Standard Operating Procedures of the Illinois Plan for Radiological Accidents:

• Respond and participate in emergency deployments, providing IT support in the field for an extended period.

5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
• Requires three (3) years of professional experience in a nuclear related Information Technology field or directly related field.

Specialized Skills

• Requires three (3) years of professional experience administering Microsoft Server Operating systems, servers, PCs, and networking hardware in a complex enterprise environment.
• Requires two (2) years of professional experience administering, TCP/IP based 900Mhz Ethernet radio communications, and SHDSL Ethernet extensions.
• Requires one (1) year of professional experience with Linux OS, VMware, and related dHCI hardware systems

Preferred Qualifications (In Order of Significance)

• Three (3) years of professional experience administering Microsoft Server Operating systems, servers, PCs, and networking hardware in a complex enterprise environment.
• Two (2) years of professional experience administering, TCP/IP based 900Mhz Ethernet radio communications, and SHDSL Ethernet extensions.
• One (1) year of professional experience with Linux OS, VMware, and related dHCI hardware systems.
• Extensive knowledge of disaster recovery procedures, and the ability to create and update those procedures.
• Ability to gain and maintain effective working relationships with agency officials, associates, vendors, clients, and others.
• Ability to analyze data logically and exercise sound judgment in defining, evaluating, and solving difficult administrative, organizational, technical, or operational problems where solutions may be of a precedent-establishing or research nature.
• Ability to analyze and diagnose system issues and coordinate efforts to resolve.
• Ability to coordinate the activities of work associates to achieve desired results.
• Developed verbal and written communication skills to present information to others with clarity and precision.
  

Conditions of Employment

• Requires ability to travel.
• Requires ability to work overtime OR serve on an on-call basis.
• Requires ability to pass a position specific, agency required background check.
• Requires ability to work outside of normal business hours to meet deadlines.
• Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Requires the ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
• Requires adherence to the fitness for duty, and nuclear generation employee training (NGET) requirements, including random drug and alcohol testing to maintain access to the nuclear power plants.