What are the responsibilities and job description for the Case Manager position at State of Iowa Talent Gateway?
Is helping others a passion of yours? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing, enforcing and monitoring child and medical support orders, as well as processing support payments. We also offer programs across the state to increase and enhance the involvement of parents with their children. We assist with resources for employment to help paying parents find work, offer programs to facilitate access and visitation, and partner with several programs to facilitate parenting programs.
We provide a growing, diverse, and team-focused environment:
Office located in the shopping district of Ankeny (including Target, Kohls, Home Depot)- Within walking distance/quick driving of multiple restaurant options
- Free parking adjacent to the building
- Fitness centers within walking distance, sidewalks for easy access
- Hybrid work environment after full training period
- Hours 8-4:30, Monday – Friday
- Health, Dental and Vision Insurance Package
- IPERS Retirement package and option for deferred compensation
- Flexible Spending Accounts (medical and dependent care)
- Life Insurance
- Employee Assistance Programs
- Employee Discount Programs
- Vacation
- Sick Leave (with no cap on hours that can carry over)
We are looking for someone who is respectful, positive, and a quick learner who has a passion for serving and supporting families through the life of their order.
This position requires a person who can independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action needed to establish, enforce, or modify support for families both in and out of the state of Iowa. This person will encounter customers who may be reluctant to cooperate with Child Support. A large part of child support work requires communicating with customers via telephone, email, and written correspondence. We are looking for a case manager with a personality that can build relationships with parents and work with them to ensure they are successful.
This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:
- Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
- Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.
- Produce work that requires extreme accuracy.
- Prioritize complex tasks and time to meet established performance goals and critical deadlines.
- Perform mathematical calculations needed to accurately reflect support obligations.
- Interact with employees and customers in a manner that is consistent with quality customer service delivery.
- Resolve problems/issues by using good listening and positive conflict resolution skills.
- Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
- Work productively in a team environment.
- Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various database systems.
- Accurately retrieve, upload and index mail from Electronic Mail System.
- Navigate efficiently in a Windows environment.
- Proficient in Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs as necessary.
- Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
- Maintain high attendance as excessive absenteeism negatively impacts the Child Support Program.
- Write clear, concise and accurate letters that are grammatically correct.
- Travel occasionally when work is required outside of the office.
This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.
Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Graduation from an accredited college or university with a Bachelor's Degree and one year of full-time professional level experience such as program development, management or operations;
For additional information, please click on this link to view the job description (Download PDF reader).
Join Us!
Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.
We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.
Career Choices
State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.
The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.
The State of Iowa is committed to providing an outstanding employment experience. Check out this Benefits Beyond the Paycheck brochure (Download PDF reader).
Salary : $45,386 - $66,394