What are the responsibilities and job description for the Hospital Admissions Technician 1 position at State of Louisiana?
Job Number: MHSD-20231122-LR
Metropolitan Human Services District
3100 General DeGaulle Dr. New Orleans, LA 70114
MHSD is one of ten districts across Louisiana, created by the state legislature in 2003 to oversee the delivery of publicly funded, community-based mental health, addictive disorders and developmental disabilities services to our area. MHSD serves adults, children and families of Orleans, Plaquemines and St. Bernard Parishes. In particular, we serve residents who are uninsured or Medicaid eligible/covered, individuals suffering from mental illness, individuals suffering from addiction, and individuals who have developmental and/or intellectual disabilities.
Are you caring, understanding and patient? We are seeking a customer service driven candidate to join our team. The incumbent in this position will play a crucial role in ensuring the seamless admission of clients seeking mental health and behavioral health services.
Applicants must have Civil Service test scores for 8500-Office Support Exam in order to be considered for this vacancy unless exempted by Civil Service rule or policy. If you do not have a score prior to applying to this posting, it may result in your application not being considered.
Applicants without current test scores can apply to take the test here.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
For further information about this vacancy contact:
Lynetta Robinson
Metropolitan Human Services District
Lynetta.Robinson@mhsdla.org
NOTE:
Any college hours or degree must be from an accredited college or university.
To prepare and maintain patient data in order to verify patient eligibility status during the hospital admissions process.
Level of Work:
Entry.
Supervision Received:
Close from a higher-level hospital admissions technician or other higher-level agency personnel.
Supervision Exercised:
None.
Location of Work:
LSU Health Care Services Division, Acute Care Hospitals, LSU Health Sciences Center, Medical Schools, Department of Health and Hospitals, and Human Services Districts.
Job Distinctions:
Differs from the Hospital Admissions Technician 2 by the absence of responsibility for independently performing assigned duties.
Hospital Admissions Technician
Under general direction of the Mental Health Center Manager, the incumbent is responsible for accurate and efficient collection and entry of all pertinent data required to register clients in agency system(s), according to agency admissions and billing criteria. The Incumbent must be highly organized, energetic and possess the ability to multitask in a high paced environment. The Incumbent must be sensitive to the impact of nonverbal communication, including tone of voice, demeanor, eye contact, gestures and overall image. Excellent customer service skills, along with the ability to remain calm in all situations are a must.
95% Client Intake and Registration
- Greets and assists clients and their families during the admission process.
- Collects and verifies patients demographic information, insurance details and consent forms.
- Effectively communicates client rights/responsibilities, consent for treatment and completion of all intake paperwork, as required by MHSD policies and procedures.
- Desires to work collaboratively and cooperatively with team of HATS including providing coverage at other clinics as needed
- Confirms client identification and ensures compliance with privacy regulations
- Answers incoming calls, responds to inquires and directs calls to the appropriate staff members
- Maintains clean and effective communication with clinical staff, nurses and physicians regarding client admissions
- Informs clients and families of the clinic's policies, procedures and expectations
- Prepares, reviews, and maintains client records and admission documentation
- Ensures the Mental Health Center Manager stays informed of any issues and/or challenges
- Participates in performance improvement initiatives/trainings to remain current of best practices.
5% Performs other HAT Duties as Assigned
Salary : $2,602 - $4,682
