What are the responsibilities and job description for the IT Statewide Administrator 1 position at State of Louisiana?
Supplemental Information
This vacancy will be filled by promotion of a current permanent status Office of Technology Services employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.
Louisiana is a "State as a Model Employer" for People with Disabilities.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.
No Civil Service test score is required in order to be considered for this vacancy.
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.
Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire.
For further information about this posting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
email: Erica.Gay@la.gov
Minimum Qualifications
MINIMUM QUALIFICATIONS:
A baccalaureate degree plus six years of experience in information technology or professional administrative services. One year of this experience must have been at the supervisory level.
SUBSTITUTIONS:
1. An associate’s degree in information technology will substitute for the baccalaureate degree.
2. Two years of experience or training in information technology will substitute for the baccalaureate degree.
Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the baccalaureate degree.
A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate degree.
3. Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.
Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
4. A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.
5. A master's degree will substitute for up to one year of required experience.
NOTE:
Multiple specialized degrees and/or master's degrees will substitute for a maximum of one year of required experience.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
NOTE:
Any college hours or degree must be from an accredited college or university.
Job Concepts
FUNCTION OF WORK:
To administer a division of the Office of Technology Services.
LEVEL OF WORK:
Administrator.
SUPERVISION RECEIVED:
Broad direction from a higher-level administrator or executive. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
Direct over IT Statewide Directors. Other reporting relationships may be approved by SCS.
LOCATION OF WORK:
Division of Administration, Office of Technology Services
JOB DISTINCTIONS:
Differs from IT Statewide Director 3 by the presence of responsibility for administering a division of the Office of Technology Services.
Differs from IT Statewide Administrator 2 by the absence of responsibility for administering a highly complex division of the Office of Technology Services.
Examples of Work
The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. The IT Statewide Administrator 1 position reports directly to the IT Statewide Senior Administrator of Technology (Chief Technology Officer) and is responsible for all statewide network data, voice, communications and related infrastructure services for the Office of Technology Services (OTS). The incumbent in this position oversees the planning and operational groups responsible for supporting large scale and complex statewide networks, systems and connectivity in and between field offices and multiple core data centers on-premises and in the cloud. Agencies supported include all in scope OTS agencies, as well as all three branches of state government, and quasi-governmental educational entities. This position requires the incumbent to develop and maintain advanced knowledge of the network and communication technologies as well as the topologies of multiple large scale interconnected state networks and systems.
45% Provides administrative oversight and direction for all statewide network infrastructure and functions including data, voice and related enterprise communication services. Responsible for strategic planning, network architecture and design, defining
and enforcing policies and standards, and ensuring the overall performance and stability of the State’s large scale and complex network services infrastructure and related technologies. Responsible for complex, multi-vendor network and communications components within multiple data centers on-premises, in the cloud and between all network locations around the state. Establishes service level targets for network performance and availability. Oversees contracts and relationships with third party vendors and ensures expected service levels are being met. Ensures industry system framework standards are adopted and is responsible for system audit compliance with applicable regulations and guidelines.
15% Responsible for operational oversight of statewide network edge components in all state agency field offices and other remote facilities (1,200 sites). This includes installation, configuration, maintenance and upgrades of local and wide area network services and connectivity dependencies between the offices and data centers including routing, switching, internet, SD-WAN, Wi-Fi and VoIP services.
15% Responsible for operational oversight of statewide remote and on-site network and voice systems projects, support, customer order processing, incident ticket handling and customer service. Oversees coordination of service outage recovery tasks for minor and major events.
10% Responsible for the overall network services related budget, cost allocation, rate development and finances of associated lines of service. Provides oversight for procurement, competitive bids, contracts, and projects. Responsible for ensuring processes are established for hardware and system lifecycles, order processing, inventory tracking, change management and incident response. Responsible for monthly customer usage tracking and billing.
10% Responsible for overall personnel administration, staffing levels, resource planning, training, communication and performance evaluation. Establishes operational performance measures, organizational goals, improvement strategies, and project initiatives. Conducts meetings with peers and staff to discuss organizational plans, operations and issues.
5% Performs all other tasks and special projects as directed.
