What are the responsibilities and job description for the SIGMA Help Desk Departmental Technician 7-9 - State Budget Office - LIMITED TERM position at State of Michigan?
About this position:
Statewide Integrated Governmental Management Applications (SIGMA) is housed within State Budget Office and is the backbone for the State of Michigan government operations, supporting budget, financial management, procurement, timekeeping and labor cost allocation, inventory management, and grant/project accounting.
The role of SIGMA support staff is to support the daily operations of the system, working towards continuous improvement of SIGMA’s functionality, providing training and help desk resources to users.
As a SIGMA Help Desk Technician, you will:
- Develop positive relationships with callers to identify resolutions for issues of varying SIGMA applications.
- Participate in special projects which may include creating spreadsheets and word documents.
- Work with a devoted team that is focused on supporting agencies in SIGMA application questions.
POSITION DESCRIPTION
Position Location/Remote Office: The office location is in Lansing, MI. This position is eligible for remote work up to five days per week. The selected candidate must have a safe and appropriate workspace with minimum internet speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work at the official work location in Lansing for training, staff meetings, etc. is required. Currently, the State of Michigan is unable to offer employment to non-Michigan residents that do not plan to relocate.
Education
Education typically acquired through completion of high school
Experience
Departmental Technician 7
One year of experience performing administrative support activities equivalent to the 7-level in state service.
Departmental Technician 8
One year of experience performing administrative support activities equivalent to the 8-level in state service.
OR
One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
Departmental Technician E9
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
OR
One year of experience performing administrative support activities equivalent to the 9-level in state service.
OR
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.
Departmental Technician (Trainee) 7
Two years of experience in a 7 level or higher non-administrative support ECP Group One classification.
OR
One year of experience as a first-line supervisor in an ECP Group Three classification.
Departmental Technician 7
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.
Departmental Technician 8
Possession of a Bachelor’s degree may be substituted for the experience requirement.
Departmental Technician E9
Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.
What does Limited Term in this position mean to me?
Limited Term is an appointment which has an expiration date. For this position, the Limited Term assignment will begin on the date of hire and expire two years from the date of hire unless extenuating circumstances require the position be ended earlier than 24 months. A limited-term appointment is a career appointment with a fixed ending date when the appointment is made. Limited-Term SIGMA employees are encouraged and supported in seeking permanent employment within the State of Michigan at the appointment end.
Why join the team at Statewide Integrated Governmental Management Applications (SIGMA)?
Working for SIGMA is both challenging and rewarding. Our team members work together, problem solving and collaborating, enabling them to support each other in providing resolution to those we serve. We are dedicated to creating an equitable workplace that provides continuous opportunities for personal and professional growth. We celebrate individual and team successes often, creating a culture of inclusion and teamwork.
- SIGMA is a great environment to be a part of, with phenomenal teamwork and communication.
- You will have access to training, resources, and experienced staff to help you meet professional goals.
- We are committed to making a different for the citizens of Michigan.
- We encourage idea sharing/formation to support continued growth throughout our SIGMA team.
About State Budget Office:
The State Budget Office is responsible for coordinating all aspects of the state budget, including development of the Executive Budget recommendation, monitoring the budget to ensure continued fiscal balance, and other budgetary analysis functions.
SBO also includes the Office of Financial Management, Office of Internal Audit Services, SIGMA Support Organization, and the Center for Educational and Performance Information.
Learn more at www.Michigan.gov/budget
SBO is committed to providing an inclusive work environment that encompasses a culture of empathy, understanding, and respect with diversity of thought, perspective, and experiences.
The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
To be considered for this position you must:
- Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
- Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
- Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
- Attach a cover letter.
- If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
The Office of Career Services offers current State Employees and interested applicants access to the job application process and a variety of career planning resources.
In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, you must be able to submit proof of your legal right to work in the United States.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. In 2022, Forbes ranked the State of Michigan in the Top 10 of America’s Best Employers For New Grads and as the #1 employer for new grads in government services. More details on benefits for our new hires are below:
Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.
Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.
Updated: 11/14/2022
Salary : $21 - $30
