CORRECTIONAL PROGRAM MANAGER 2 - 11172021-24626

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to substantial (five or more years of) full-time varied increasingly responsible professional correctional experience including at least one year of correctional supervisory work.

Substitution of Education for Experience: Additional graduate coursework in a field pertinent to correctional work may be substituted for the required experience, on a year-for-year basis, to a maximum of two years, there being no substitution for the required year of correctional supervisory experience.

Substitution of Experience for Education: Qualifying full-time professional experience in correctional work may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

• Assists staff in their decision making processes as required by code, policy, and procedures.

• Promote team building, staff development, and cooperation with other team members in order to promote a more effective and productive work environment.

• Communicate effectively with others to resolve conflicts quickly and efficiently.

• Follow due process procedures to report unresolved conflicts.

• Processes and organizes all work projects according to their priorities in order to complete all required work in a timely manner.

• Review the organization and plan for work of staff under their supervision to ensure that operational requirements and goals are met as required by code, policy, and procedures.

• Performs duties and functions in a professional manner toward the public as a representative of the agency as required by code, policy, and procedures.

• Designs and implement new programs to meet the changing organizational needs and priorities within the Tennessee Department of Corrections.

• Consistently recognizes the job tasks that need to be performed and carries them out without prompting.

• Defines report requirements and the layouts needed to complete assigned projects.

• Effectively communicates with other staff and supervisors concerning events, activities, and policies related to offenders and the agency to promote effective completion of work tasks and a harmonious working environment as required by code, policy, and procedures.

• Communicate with users/sponsors when researching system requirements to ensure sound planning and coordination of the project schedules and design needed for the project.

• Ensure that new/updated system procedures/functionality are communicated to users for assigned projects.

• Interacts in a positive manner with other staff members, fellow employees, other agencies, and the public to foster and maintain a harmonious working environment.

• Collaborate with other team members, managers, directors, and/or customers during all phases of the project.

• Supports mission-critical decisions made by supervisors, managers, and directors.

• Ensures that program objectives are clearly linked to budget proposals and requirements set by policy, procedures, and legal code.

• Sets challenging personal goals for each major task and works to meet or exceed each goal.

• Promote team building, staff development, and cooperation with other team members in order to promote a more effective and productive work environment.

• Provides coaching, performance expectations, and performance evaluation reviews for staff as required by code, policy, and procedures.

• Provide job performance guidance, analysis, and performance evaluations to their employees as required by code, policy, and procedures.

• Follow departmental policy and procedure guidelines when giving information and guidance to all staff.

• Consistently sets a professional example for fellow employees by demonstrating positive work habits.

• Provide estimates and projections of deadline goals for completion of assigned projects and tasks.

• Plans personal and staff's work schedules to accommodate activities for monitoring staff activities and performance.

• Coordinates events such as staff meetings and public activities and determines the needs for the conduct of the activities as required by code, policy, and procedures.

• Accomplishes work in such a manner that allows new/or additional work to be routinely taken on.

• Provides work estimates and projected deadlines for assigned projects.

• Set the work schedule and requirements for staff under their supervision.

• Mentors and/or assists in training of new staff and current staff in order to promote staff development and to improve work performance within the unit.

• Develop new training as needed in order to meet the changing needs and missions within the organization.

• Plans and coordinates public meetings, workshops, and seminars for the purpose of providing information and educational services regarding the work and mission of the agency.

• Participate in the development of evaluation methodology to determine offender program/treatment effectiveness.

• Review files, computer information, and reports to verify staff adherence to requirements for offender reporting, record keeping, fiscal, and personnel management processes as required by code, policy, and procedure.

• Develop formats, submits, and distributes new and amended policies and forms in accordance with TDOC policy, procedures, and the legal codes governing them.

• Conducts annual review of forms and policies to determine which should be discarded, modified, or continued for use as required by code, policy, and procedures.

• Gathers and organizes information to identify problems with processes or procedures.

• Answer questions for offenders, staff, and others as required by code, policy, and procedures.

• Recommend changes and improvements in the processes and procedures for work activities to improve unit operational performance.

• Ensures that staff under their personal supervision understands their personal job responsibilities as required by code, policy, and procedures.

• Evaluates all relevant information in a project to make decisions and recommend solutions and possible alternate courses of action to meet the objectives of the project.

• Evaluate tests of programs and processes to verify their ability to meet the design functionality requirements for the project.

• Attends and participates in all required in-service and pre-service training related to applying new knowledge to their job requirements as required by code, policy, and procedures.

• Ensures staff attends and participates in all required in-service and pre-service training related to applying new knowledge and to their job requirements as required by code, policy and procedures.

• Attend user/client group meetings to update current projects and assignments.

• Participate in self-mastery and mentoring to gain new skills to apply to their work.

• Provide required monthly, quarterly, and annual reports on Correction's progress in meeting its goals and objectives.

• Provide Adhoc reports as required.

• Ensures all correspondence is available to appropriate individual(s); groups in a timely manner as required by code, policy, and procedures.

• Reviews materials and suggests solutions to data entry problems and discrepancies.

• Communicates with users/or sponsors when researching system requirements to insure sound planning and coordination of project schedules and design to meet the requirements of the projects.

• Prepares written descriptions/diagrams of the systems program functionality needed to meet the needs of the assigned projects.

• Participate in the development of analytical reports, dashboards, or other means of presenting data for agency, legislative, or public consumption.

• Coordinate the identification of the separate components of an offender's sentence structure to explain the offender's sentence history to the interested parties, public, and public officials.

• Accurately determines the critical and non-critical elements of a process or project and gathers information to meet the project's priorities.

• Reviews reports on offenders to determine release eligibility, expiration of sentences to provide needed information to interested parties.

• Represent the organization in a variety of formal and informal contacts with the public, other agencies, and staff.

• Exchanges information with law enforcement officers, district attorneys, other state agencies, and other states related to offenders.

• May participate in the hiring process for staffing the unit.

• Translate the meaning of data/reports for end users in a clear and concise manner.

• Explain the requirements and standards required by code, policy, and procedures to staff under their supervision and others as required.

• Maintain files, reports, and records for daily operations, personnel, and administration as required by code, policy, and procedures.

• Analyze data for projects to evaluate solutions or to develop alternate solutions to problems.

• Monitors staff input and work to suggest solutions to data entry problems or discrepancies.

• Ensure that offender records and reports are complete, accurate, and properly stored as required by code, policy and procedures.

• Reviews paperwork completed by staff and offenders for accuracy as required by code, policy, and procedures.

• Regularly checks the work of others to ensure that necessary quality and performance standards are met.

• May operate State equipment and vehicles in the conduct of their work.

• Uses a computer in the conduct of their daily work activities and for communication related to their work with other staff and agencies.

• Respond appropriately when personal assistance is needed.

• Receives and completes requests for data on offenders and all phases of corrections operations from interested parties, public, offenders, and public officials at all levels.

• Contacts a variety of public officials regarding offender information and records as required by law, policy, and procedures.

• Reviews time and attendance data on staff under their supervision.

• Observe staff interacting with the public.

• Makes and receives inquiries regarding the needs for static and interactive forms and reports for TDOC staff.

• Creates, designs, and maintains materials to document program or project status toward meeting goals and objectives.

• Documents and records personal working time and travel.

• May review offender travel requests for accuracy and proper calculations as required by code, policy and procedures.

• Ensure that offender records used for projects are complete, accurate, and properly stored as required by policy and procedures.

• Ensure that video conferencing equipment works properly, prior to its scheduled use.

• Problem Solving

• Written Communications

• Business Acumen

• Dealing with Ambiguity

• Functional/Technical Competencies

• Informing

• Priority Setting

• Confronting Direct Reports

• Ethics and Values

• Managing Vision and Purpose

• Administration and Management

• Education and Training

• Computers and Electronics

• Customer and Personal Service

• Active Listening

• Critical Thinking

• Speaking

• Monitoring

• Judgment and Decision Making

• Reading Comprehension

• Complex Problem Solving

• Writing

• Social Perceptiveness

• Time Management

• Deductive Reasoning

• Inductive Reasoning

• Time Management

• Oral Expression

• Written Expression

• Written Comprehension