Monitor

Job Information

State of Tennessee Job Information

Opening Date / Time

04 / 30 / 2024 12 : 00AM Central Time

Closing Date / Time

05 / 13 / 2024 11 : 59PM Central Time

Salary (Monthly)

$3,958.00

Salary (Annually)

$47,496.00

Job Type

Full-Time

City, State Location

Jackson, TN

Department

Intellectual and Developmental Disabilities (DIDD)

LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF INTELLECTUAL & DEVELOPMENTAL DISABILITIES, WEST TENNESSEE REGIONAL OFFICE, MADISON COUNTY

Background checks and fingerprints are required prior to employment.

This position may be eligible for a hybrid work schedule.

Qualifications

Education and Experience : Graduation from an accredited college or university with a master's degree in psychology, special education, nursing, sociology, speech pathology, audiology, social work, or other related acceptable field and experience equivalent to two years of full-time professional developmental disabilities program services work.

Graduation from an accredited college or university with a bachelor's degree in psychology, special education, nursing, sociology, speech pathology, audiology, social work, or other related acceptable field and experience equivalent to four years of full-time professional developmental disabilities program services work.

Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of full-time professional developmental disabilities program services work.

Currently licensed as a registered nurse and experience equivalent to four years of full-time professional developmental disabilities program services work.

Necessary Special Qualifications : None.

Examination Method : Education and Experience, 100%, for Preferred Service positions.

Summary

Summary : Under general supervision, is responsible for professional developmental services monitoring work of considerable difficulty;

and performs related work as required.

Distinguishing Features : An employee in this class monitors plans of care for people with intellectual and developmental disabilities preparing to move to or currently residing in community settings to ensure compliance with federal court requirements.

Work involves providing technical assistance, performing on-site visits, recording and reporting findings, analyzing information, and making recommendations for improvement.

Responsibilities

Monitor Processes, Materials, or Surroundings :

• Monitor internal compliance with federal and departmental rules and regulations through use of written tools or relevant oral or written information.
• Monitors environments of persons supported using a written tool and visual observation to ensure their health and safety.
• Monitors contracted provider agencies and state-operated community homes in accordance with internal guidelines to ensure compliance with policies, procedures, litigation requirements, and federal rules and regulations.

Interacting with Computers :

• Enter data into multiple databases to generate reports and spreadsheets.
• Create reports for internal and external entities.
• Sends and receives e-mails to share information.

Provide Consultation and Advice to Others :

• Provides technical assistance to external stakeholders as mandated or requested for compliance with federal, state, and departmental rules, regulations, policies, procedures, and litigation requirements.
• Provide information to other departmental staff for compliance with federal, state, and departmental rules, regulations, policies, procedures, and litigation requirements.

• Prioritizes work to ensure the most urgent tasks are completed first and deadlines are met.
• Works with a team to coordinate the completion of all tasks associated with a project.

Getting Information :

• Gather written information from information systems, co-workers, other divisions and departments, and external entities to share with contracted provider agencies, outside entities, and department management.
• Meet with staff and contracted provider agencies to gather information for person-centered planning, for person-directed planning, to provide technical assistance, and to follow up on complaints.

Processing Information :

• Compiles information and verifies it by cross-referencing it with others and with additional written documentation to ensure accuracy.
• Calculates data for use by self, other staff, and contracted provider agencies.

Updating and Using Relevant Knowledge :

• Review new and updated policies, manuals, and federal and state requirements to ensure compliance.
• Complete training to keep current regarding best practices in the intellectual and developmental disabilities field.

Interpreting the Meaning of Information for Others :

Explains and interprets policies, procedures, findings, reports, and new practices to internal and external contacts.

Judging the Qualities of Things, Services, or People :

Determines what services, things, or people are important to and for persons supported to improve the quality of their lives, using various assessment tools, person-centered skills, and discussions with the person supported and others.

Communicating with Persons Outside Organization :

Communicate with others by e-mail, phone, in writing, and face-to-face to receive information, to provide information, and to clarify priorities, making sure that confidentiality guidelines are followed.

Analyzing Data or Information :

Analyzes information / data received from various sources to determine trends, barriers, and / or issues for internal and external entities and for reporting purposes.

Establishing and Maintaining Interpersonal Relationships :

Develops and maintains professional relationships with persons supported, contracted provider agency staff, co-workers, and outside entities.

Documenting / Recording Information :

Documents visits, findings, training details, technical assistance questions and answers, activities, contact logs, and leave and attendance in electronic and / or paper files.

Communicating with Supervisors, Peers, or Subordinates :

Communicate with others by e-mail, phone, in writing, and face-to-face to receive information, to provide information, and to clarify priorities.

Scheduling Work and Activities :

Schedules trainings, technical assistance, meetings, and contracted provider-related reviews to educate, inform, and ensure compliance.

Estimating the Quantifiable Characteristics of Products, Events, or Information :

Determines what materials are needed for training and for providing technical assistance.

Operating Vehicles, Mechanized Devices, or Equipment :

May be required to operate a state or personal vehicle to attend off-site events.

Competencies

Competencies :

• Process Management
• Decision Quality
• Informing
• Composure
• Presentation Skills
• Written Communications
• Customer Focused
• Action Oriented
• Conflict Management
• Learning on the Fly

Knowledge :

• Basic knowledge of computer processing and data entry
• Basic knowledge of federal rules and regulations pertaining to services provided to persons with intellectual and developmental disabilities
• Intermediate knowledge of providing customer service to various stakeholders

Skills :

• Basic time management skills to handle priorities and meet deadlines
• Intermediate monitoring skills to assess for compliance with policies, procedures, litigation requirements, and federal, state, and departmental rules and regulations
• Intermediate writing skills to develop reports, provide monitoring results, and to provide written feedback to various stakeholders
• Intermediate active listening skills to perform interviews, moderate discussions, and understand points being made
• Basic service orientation skills
• Intermediate critical thinking skills to resolve problems
• Intermediate skills in teaching compliance policy and procedures to various stakeholders and to mentor new team members
• Basic learning strategies skills to use the training / instructional methods provided
• Basic negotiation skills to assist in problem resolution
• Intermediate speaking skills for presentations, to discuss monitoring results, and to provide feedback to various stakeholders

Abilities :

• Written Comprehension
• Written Expression
• Deductive Reasoning
• Inductive Reasoning
• Oral Expression
• Time Sharing
• Oral Comprehension
• Speech Recognition
• Speech Clarity

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Printer
• Copier
• Projector
• Voice Recorder

Last updated : 2024-04-30

Salary : $47,496